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Joseph Minja

2nd / 3rd Level Desktop Support /Cyber Security and Forensics Analyst



MSc. [Merit]

University of East London

Information Security and Digital Forensics




Office of Government Commerce - UK

Project Management in controlled environment


Microsoft Certified Systems Engineer


Installing, configuring and supporting Microsoft Networking technologies

Skills Summary


Operating systems:         Windows Server 2012 / SBS / 2000 / NT, Windows 10 / 8.1 / 7 / 2003 / Vista / XP / 2000 / 98 / NT 4 desktops / Linux Centos, Mint

 Software Packages / Tools:

General -  MS Exchange Online 2012 / 2007, MS SQL, ArcServe, Norton Ghost, VMware, Google Apps, SAP, HP LoadRunner

 Security-  McAfee ePO and Antivirus, Microsoft Security Baseline Analyser, Norton Symantec Antivirus, Sophos antivirus, FTK, Backtrack/Kali Linux

 Productivity / Cloud - Office Online / 365 suite, MS Project online / 2012, MS Visio online/2012, MS Access online / 2012, MS Skype/Lync for Business, OneDrive for Business, Microsoft Intune BYOD Management Podio, Asana

 Hardware:                      HP / Compaq / Dell servers, desktops, laptops, HP MFDs, Windows / iOS mobile devices

 Technologies:                  AD, Group Policy, Terminal Services, Clustering, TCP/IP, DHCP, DNS, WINS, Wireless 802.11x, VPN, LAN / WAN, RAID, IPv4 / IPV6

 Languages / Scripting:    HTML


  • IT laws and regulations including Data Protection, Fraud, Theft, HIPAA, Sarbanes Oxley, Freedom of Information, Computer Misuse
  • IT security standards, their applications and implementation methodologies particularly the ISO270xx suite of standards and their impact to business
  • Provisioning of IT security for computing devices, applications, networks and infrastructures
  • Information Assets Risk management, Auditing, Governance and Compliance assessments in business information assets and value protection
  • Cyber forensics processes from preservation to presentation and beyond
  • Collection, analysis and reporting of digital evidence using industry tools e.g. FTK, ENCASE, Kali, NowSecure, Oxygen Forensics 
  • Secure cloud computing provisioning and setup on end user devices as well as in the cloud
  • Installing, configuring and supporting specialist applications and tools on end devices including Security Events and Incident Management, Malware scanning and protection, intrusion detection and prevention, backup, vulnerability scanners
  • Project management practices using popular iterative methodologies to meet time, budgets and user success criteria


  • Working across multiple and diverse business teams and stakeholders
  • Delegation and prioritization of tasks
  • Time management
  • Building positive working relationships
  • Listening, verbal, written communication and presentation skills
  • Negotiating
  • Logical approach in exploring possible viewpoints and solving problems
  • Leadership with empathy


A 2nd / 3rd Level Desktop Support with over 10 years of experience in an International public NGO and local micro SMEs. Specialises in design, implementation, administration and support of computer networks, Windows domains, desktop and server build development as well as Disaster Recovery solutions.

 Successfully supported, designed and implemented solutions for both large global projects as well as small internal projects, serving over 7000 users across 200 offices in 120 countries. Successfully assessed and implemented an IT security program for several SMEs.

 Possesses collaborative team working skills coupled with strong communication abilities, which have been used to build engaging and results oriented team environments. Depth and breadth of technical experience, influential negotiation skills and commercial awareness have been used to negotiate beneficial contracts as well as providing advice on the most effective and cost saving solutions. A self-motivated, challenge driven and committed individual who has effectively taken ownership of issues to ensure customer satisfaction and timely completion of all assigned tasks.


Seeks contract work being immediately available for both interviews and starts for any UK location.

Work History

Nov 2010Present

Owner Ltd company

Kilimanjaro Supplies and Services Ltd

Contracting on self-employed basis as a 2nd and 3rd Line Desktop Support / Freelance Consultant serving several different local SMEs with up to 10 users. Worked solely for the clients


2nd/3rd Level SAP Security and Support /Team Manager

British Council UK

Employed as a 2nd/3rd Level Technical Support Engineer at the London head office, to provide support to 1,200 UK end users and 7,000 users globally. Performed a SAP Basis Team Manager / Technical Lead role for a SAP Archiving Project, task-managed 3 SAP Systems Administrators as well as providing technical support to the project team comprising of 100 staff and external consultants.

British Council is the UK-headquartered international organisation for educational opportunities and cultural relations. They operate on 6 continents with over 200 offices in 120 countries.


2nd/3rd Level SAP Systems and Security Support

British Council UK

Employed as a 1st / 2nd level Systems and Security support / SAP Systems and Security Administrator to a project team of over 100 project team members of staff, external consultants, 1,200 end users in UK and over 7,000 users globally. Worked in the technical team of 2 to 9 members.