Design Projects


Writing Samples



Work experience

Work experience
Jul 2010 - Present

Assistant to the Director of Program Operations

• Develop extreme attention to detail in maintaining databases to track participants• Collaborate with agencies and other entities to achieve program goals and objectives• Compile and organize data for programmatic, statistical and financial reports• Coordinate and assist in training sessions, workshops and special events• Design forms, brochures and flyers detailing program activities for recruitment purposes• Perform resume and interview critique services at various career and job assistance fairs• Further develop partnerships with local agencies to maintain a strong relationship• Counsel over 15 new and returning clients weekly on desired program training track   
Jun 2009 - Jun 2010

Customer Service Representative

San Jose State University International and Extended Studies
  • Greets and welcomes students, faculty, International University guests, and other clients in a professional and business office setting to ensure guests are helped in a timely manner.
  • Provide IES clients with appropriate telephone and in-person customer service by problem solving or answering general questions in regards to multiple IES departments including Open University.
  • Attend weekly staff meetings to report on customer service telephone and in-person log and analyze changes according to the academic year and trends.
  • Assist in preparing hard and soft copy personnel folders for multiple IES departments.
  • Coordinate scheduling appointments for IES Utility Cart and Conference Room for staff.
  • Maintain cleanliness and professional appearance of IES main lobby and reception area, as well as other facilities located throughout the IES Central Administration offices.

Skills: Microsoft Word, Excel; Plone; Adobe Acrobat, Reader; Mac OSX, Windows 98/00/XP/Vista; Internet Explorer, Mozilla Firefox.

Aug 2007 - May 2009

Budget & Operations Assistant

San Jose State University Career Center
  • Maintained, reconciled and updated Center's Foundation account with monthly summaries from the University Research Foundation
  • Monitored and processed general and travel requisitions through the University Research Foundation
  • Connected with students and staff on monthly basis to ensure hours and absences are submitted properly
  • Correspond with contacts in SJSU HR and Research Foundation in regards to Center's personnel and budgets
  • Provided appointment and recruitment forms and information to new students or employee staff
  • Collaborated with staff to maintain and track quarterly evaluation reports
  • Scheduled meetings, appointments and room reservations for staff using Lotus Notes
  • Offered additional help to staff on various projects from filming and editing to front desk support
  • Organized and maintained office supplies

Skills: Microsoft Word, Excel, Powerpoint; LotusNotes; WebCMS; Symplicity; Mac OSX, Windows 98/00/XP/Vista; Internet Explorer, Mozilla Firefox.

Jun 2008 - May 2009

PR Intern

San Jose State University Center for Community Learning & Leadership
  • Assisted in planning and promoting CCLL Provost Awards recognizing students and faculty for their service-learning excellence
  • Formulated memos to faculty and staff  in appreciation for contribution to Carnegie Foundation Application
  • Collaborated with director, associate director and associate dean to produce SJSU’s application to be classified as a civic engagement university through the Carnegie Foundation for the Advancement in teaching (awarded in 2008)
  • Surveyed over 30 Silicon Valley organizations about their experience with SJSU students in preparation for SJSU's Carnegie Foundation Application
  • Updated community and campus partnership information on Center's Web site using WebCMS.
  • Facilitated over 15 45-minute orientation sessions to incoming freshmen about the Center’s services and affiliated programs
  • Served as Center's representative during freshmen orientation Resource Fair with over 100 freshmen in attendance
  • Helped proof and create guide for Community Connections Fair 2008 where over 30 organizations set-up on campus to meet with students during the beginning of Fall 2008

Skills: Microsoft Word, Excel, Powerpoint; LotusNotes; WebCMS; PageMaker; FileMaker Pro; Mac OSX, Windows 98/00/XP/Vista; Internet Explorer; Mozilla Firefox.

Aug 2006 - Aug 2008

Kids' Community Assistant

The River Church Community
  • Met with the Kids' Community Director on a weekly basis to assess Sunday events
  • Worked with each KC Director to implement new procedures and inform church families
  • Directed KC operations for several weeks due to multiple changes in leadership
  • Managed and conducted scheduling and training sessions for volunteers and staff in accordance with state childcare guidelines for Sunday school children
  • Served as liaison between church members and Kids' Community staff on Sunday mornings to answer questions and provide aid when needed in a classroom or to solve an issue
  • Supervisedchildcare employees, six or more, during church events.Served as point-personto solve issues or problems and collected time sheets to be signed byKids' Community director
  • Obtained and organized weekly childcare materials by collecting craft materials to provide to Sunday morning teachers for their lesson
  • Collaborated with staff members to create Kids' Community Online Scheduler manual consisting of step-by-step instructions to new program
  • Recruited potential volunteers for Sunday morning childcare and teaching
  • Communicated with SJSU Student Union staff to ensure facilities were maintained