Joseph Hampel

Joseph Hampel

Work History

Work History
Nov 2014 - Present

Mail Operations Support

Canada Post / Postes Canada

Initially hired as an on-call employee to assist the most high profile office in western Canada in letter carrier route information analysis, recording, and communication.

- Assisted in company improving downtown Vancouver mail delivery and routes by analyzing information about the amount, weight, and destination of mail, as well as obtaining information from letter carriers.

SKILLS ACQUIRED/USED: Accuracy, working under pressure, dealing with high workload, communication, Interpersonal.

2011 - Present

Graphic Design and Web Developer (Freelance)

Sephd Design & Development

Started to freelance on the side for small companies’ various design and web needs.

- Produced a recorded 40% increase in contact from interested investors by redesigning, developing, and delivering a client company’s website.

- Assisted in increasing business communications by designing a large company banner for a client, for use during a large multi-business conference.

- Assisted in a client company receiving investment funding by designing a professional 2-page informational document that was used to inform interested investors in the client’s business and its goals.

2012 - 2014

Customer Service Representative


Hired to assist with handling company’s increased call volumes due to BC Hydro’s new province-wide Smart Meter installations and upcoming price increases. Analyzed and communicated large amounts of information each day by completing various correspondence to customers and working with various online systems and databases on the computer.

- Contributed to saving the company money from having to hire additional employees by sales-pitching the BC Hydro online service to customers, which lowered future call volumes.

- Contributed to increasing company business performance and reassessment of their guidelines by logging every call handled each day, while still providing excellent customer service.

- Played a key role in saving the company $175,000 from contract breaching each month by working overtime often to ensure all calls were handled after closing hours.

- Assisted in saving the company thousands of dollars by consistently learning and performing additional duties, contributing to a lower need to hire additional employees.

- Assisted in company increasing its employee retention rate by showing new-hires some types of work required of them each day.

SKILLS ACQUIRED/USED: Multitasking, excellent customer service, excellent communication, information analysis, interpersonal, working under pressure, dealing with high workload, angry customers, problem solving, time management, stress management, data entry, MS Office, Outlook.

2012 - 2012

Graphic Design & Web Developer Intern

Ellevate Business Solutions Inc.
- Designed logos, a CMS website, email, and splash pages for company’s various clients.
2010 - 2011

Document Management Intern

Fisheries and Oceans Canada

Introduced to the government department via the Public Sector Youth Internship program through the YMCA. Hired in a time of low government budget to work independently as the mailroom clerk and to work closely with Supervisor in the Records department.

- Played a key role in ensuring the smooth running of the departments’ operations by continuously streamlining incoming, outgoing, and in-office mail delivery.

- Contributed, with Supervisor, to ensuring quick and easy document retrieval for all members of the department, assisting business operations.

- Saved the department around $1600 each month by independently training and delegating an existing office intern in all facets of the mailroom, for times of very large mass mail handling or periodic coverage.

SKILLS ACQUIRED/USED: Document and records management, interpersonal, mail handling, filing, organizing/sorting, data entry, employee management, customer service, time management, MS Office, MS Excel, Outlook.


2014 - 2015

Office Administration Certificate - Records Management

Vancouver Community College
2011 - 2012

Senior Management Certificate

British Columbia Institute of Technology
2005 - 2008

High School

Jasper Place Composite High School



Information Architecture



Project Management

Corporate Branding

Social Media Marketing


Customer Service

Social Media



Front-end Development

User Interface


User Experience

Interaction Design


Website Development

Logo Design

User Interface Design

Microsoft Office

Sound Editing



Web Development



Graphic Design


Web Design




Adobe Creative Suite

Adobe Acrobat

After Effects


Document Management





New Media Design & Development Senior Management Certificate