- Deliver the Verizon Wireless customer experience in retail stores and ensure that customers receive the highest level of customer service at all times.
- Provide support for the sales team in our retail stores by assisting customers with billing and service questions, troubleshooting hardware issues, and explaining products and services to customers as needed.
- Involved in other integral customer experience functions such as activating phone services, providing sales support, processing payments and entering orders, and ensuring that merchandise is fully stocked and all interactive displays and products are fully operational.
- Excellent organizational and planning skills to provide full and ongoing support for all facets of Store operation, inventory, and merchandising.
- Supporting compliance of store operations and customer requests, proactively auditing processes and operations for quality assurance, continuously identifying operational gaps and implementing solutions that reflect the company's overall strategy to our customers, and coaching and training your peers on operational procedures.