Joseph Smith

Joseph Smith

Computer Skills

  • PeopleSoft Financials
  • Microsoft Office
  • Microsoft Windows Vista
  • Macromedia eHelp
  • HTML
  • Snag-IT
  • Mindjet Mindmanager Pro 8
  • QuarkXPress
  • Flash
  • Adobe Photoshop
  • Mac OS X

Senior Human Capital Management Consultant

Design, Development & Delivery of Advanced Learning & Human Capital Systems

Visionary leader with combined expertise in training & development, human capital management, organizational development/change-management, and state-of-the-art e-learning and online documentation technologies to enhance organizational performance, reduce costs and improve bottom-line profits. Client centric with proven ability to develop best-in-class methodologies and practices. Thrive on demanding complex challenges.

Master's, HRD & Bachelor's, International Training - Certified HR Professional  *

Affiliations

  • American Society for Training & Development (ASTD)           
  • Society for Human Resource Management (SHRM)
  • International Society for Performance Improvement (ISPI)       
  • eLearning Guild
  • Project Management Institute

Professional Development

Building Competency Models, Workitect, 2008

Work History

Work History
2004 - Present

Senior Learning Consultant (Contract)

CapGemini – District of Columbia ASMP Project
  • Provided advice and expertise in support of PeopleSoft Payroll implementation.
  • Developed training and documentation approach and plan.
  • Conducted audience analysis, needs assessment and curriculum planning.
2003 - Present

Contract Trainer

CTI - Wells Fargo Home Mortgage
  • Delivered proprietary training to newly hired mortgage processing specialists. Topics included: compliance, hands-on system training, customer service, credit, income, and asset decisioning.
2000 - Present

Regional Training Manager

2nd Century Communications

Joined VC funded telecommunications company to manage regional training program.

  • Developed and delivered sales training for value-added resellers and channel partners.
  • Managed e-learning initiatives, including distance learning through web conferencing and computer-based tutorials.
2005 - 2009

Senior Human Capital Management Consultant

Sevatec, Inc./OPM GoLearn Program
  • Advised employer (Sevatec) on selection and implementation of enterprise Applicant Tracking System (ATS) to support increased demand for recruitment activity.
  • Provided strategic talent and human capital management support to USAID Office of Human Resources; administer competency and 360/multirater assessments; drafted position descriptions for HR staffing needs, documented requirements for online position description repository and employee profile. Provided SuccessFactors System Administrator support: managed and distributed forms; managed competency dictionary, families and roles; ran reports; managed security and permissions; managed email notifications; administered 360/multirater feedback assessments.
  • Advised federal customers on human capital trends and strategies, including 360 MultiRater Feedback, Competency Models, Competency Assessments and Succession Planning. Provided review and input to OPM Human Capital Management Reports; generate competency gap analysis reports.
  • Provided full project management lifecycle support to OPM GoLearn customers (Department of Transportation, U.S. Agency for International Development, National Science Foundation, Department of Education, Pension Benefit Guaranty Corporation, U.S. Dept. of Housing and Urban Development, Defense Information Systems Agency, Social Security Administration, Small Business Administration). Total Value of Contracts managed - $10 million.
  • Documented requirements for learning management systems, learning content management systems, competency systems, recruiting/applicant tracking, systems integration, online courseware, change management consulting, and academic programs. Facilitate task order competitions, including market research, evaluations and awards. Provide vendor oversight, including performance management and billing.
2003 - 2005

Owner/Consultant

StarrSmith, Inc

Client: Mitre Corporation 

  • Provided advice and expertise in support of Outlook and SharePoint implementation.
  • Developed training and documentation approach and plan.
  • Created change management plans
  • Coached training staff.
  • Developed and conducted content management survey.
  • Contributed to development of guidelines for information lifecycle management policy and procedures.
  • Conducted audience analysis, needs assessment and curriculum planning.

Client: National Institutes of Health (NIH)

  • Provided advice and expertise in support of NIH Training Center.
  • Drafted Requirements for Supervisory Skills and Blended Workforce program.
  • Developed training and documentation approach and plan.
  • Conducted audience analysis, needs assessment and curriculum planning.
Client: CapGemini District of Columbia Payroll Project 
  • Provided advice and expertise in support of PeopleSoft Payroll implementation.
  • Developed training and documentation approach and plan.
  • Conducted audience analysis, needs assessment and curriculum planning.
2004 - 2005

Instructional Design Consultant (Contract)

SystemLink/National Institutes of Health (NIH)

Provide advice and expertise in support of NIH Training Center.

  • Drafted Requirements for Supervisory Skills and Blended Workforce program.
  • Developed training and documentation approach and plan.
  • Conducted audience analysis, needs assessment and curriculum planning.
2003 - 2004

Project Manager

MSD – Internal Revenue Service
  • Managed day-to-day activities of electronic performance support and content management system project.
  • Conducted analysis, create project plans and budget, manage subcontractors and staff.
  • Advised client on best practice and current technology. Treasury Secret Clearance
2001 - 2003

Director – Instructional Design & Training

SSB, Inc., Fairfax, VA

Privately held $4 million corporation providing IT consulting, e-based training and database management to federal, state and local government agencies.

Director and Senior Project Manager for SSB's client, Accenture/US Department of State Logistics Management Bureau. Recruited for newly created position reporting directly to the President to lead global design, development, and deployment of electronic/web-based T&D systems and programs supporting over 10,000 domestic Department of State employees and Embassy/post staff worldwide. Managed a team of 6 Accenture consultants and 2 SSB training specialists.

  • Planned and developed knowledge management/strategy, technology requirements, information architecture, emergent learning, and best practices for reorganization and transition to new systems and applications.
  • Conducted analysis of all vendor-supplied documentation and coordinated instructional design, curriculum development, and information mapping.
  • Negotiated with training content providers and web development, software simulation, and online help vendors to ensure usability.
  • Collaborated with internal clients and negotiated learning management system requirements.
  • Advised client on construction, technology, equipment/furniture and layout for state-of-the-art training facility. Proposed and assisted in procurement of "mobile classrooms" for delivery of instructor-led training and non-dedicated facilities.
  • Educated client on Section 508 and SCORM (shareable content object resource model) requirements.
  • Led the design, development and delivery of prototype web-based training module successfully piloted in London.
2000 - 2001

Senior Learning Manager – Global Learning Prime

Nortel Networks

Fortune 500, multi-national manufacturer/distributor of telecommunications equipment.

Joined Nortel to lead the Professional Services Group's newly created global learning initiatives. Managed all phases of organizational development, knowledge management, instructional design, technical communications, e-learning and online collaboration. Reported directly to VP of Human Resources.

  • Directed global development and delivery of virtual learning solutions for over 3,000 employees across over 30 locations worldwide.
  • Designed and facilitated launch of GPS Learning Center, an online training portal empowering employees to access education and training information.
  • Initiated and facilitated Global Learning Council to develop and execute best practices, organizational learning strategies, instructional design, knowledge capture, and emergent learning.
  • Established Learning Partner Network and organized/facilitated Curriculum Committees to assess requirements for target learning communities (new hires, technical consultants, and sales).
  • Negotiated use and enhancement of internally developed learning management system.
  • Managed training vendor tasked with developing New Hire Orientation online training module.
  • Recognized by Nortel's Corporate Collaboration Technologies Task Force as e-learning subject matter expert. Aggressively advocated web conferencing technology for e-learning and online collaboration.
1999 - 2000

Training Manager

American Management Systems

Fortune 1000 multi-national IT consulting firm

  • Managed AMS training program and staff development functions for eCommerce division.
  • Conducted needs assessment critical to development of training plans and budgets.
1998 - 1999

Training & Document Specialist

  • Managed internal and external resources in the design and development of Metasolv end-user training.
  • Developed and delivered IT training and documentation. Managed several training projects from inception through completion.
  • Created both instructor-led and computer-based technical and soft skill courseware. Created online help and documentation systems and resources.
1995 - 1998

Training Specialist

EDS Human Performance Services
  • Managed documentation and training development and delivery for National Labor Relations Board "case activity tracking system" projects.
  • Facilitated and documented technical design sessions for GM material global optimization project using joint application design methodology. Created business design documents.
  • Developed user reference guide for PC DOCS document management application. Functioned as lead designer and trainer for US Army accounting and client service courseware.

Education

Education
1995 - Present

Master of Arts

Marymount University
1987 - Present

Bachelor of Arts

School of International Training

Certifications

Certifications
1995 - Present

Project Management Professional (PMP)

Project Management Institute
2006 - Present

Senior Professional Human Resources (SPHR)

Society for Human Resource Management
2005 - Present

Mindmanager 7 Trainer

Mindjet, Inc