Joseph P. Donnellon

Guest Service Specialist

  • Ann Arbor Michigan

Work History

Work History

Guest Service Specialist

University of Michigan Health Systems
Aug 2011 - Present

Regulating entrance to visitors and patients to the C.S. Mott Children's Hospital and the University Hospital Emergency Department. Including obtaining identification, guest assistance, and utilization of computer databases to locate patients and print temporary identification badges for guests.

Front Desk Clerk

Eastern Michigan University
May 2010 - Dec 2010

Check identification of all incoming members, take ID and money for equipment rentals, and assist with new and renewing memberships at the Rec/IM building.

Warehouse Production

Zingerman's mail order
Nov 2007 - Apr 2010

By the end of employment, was one of those responsible for nearly every aspect of the warehouse. From production of foods, packaging, pick line, receiving, all the way to putting the boxes on the trucks to be shipped. During the holidays was team captain and problem solver of at least 6 different teams.

Missionary Service

The Church of Jesus Christ of Latter-Day saints
Oct 2005 - Oct 2007

Mainly did volunteer related opportunities in Tagalog for church. This consisted many service activities such as cleaning up schools, chopping down bamboo, helping build houses, and proselyting. Maintained vehicle fleet databases. _



Bachelor's of Science

Eastern Michigan University
Dec 2010

First Bachelor's degree I majored in Anthropology, specializing in archaeological methods as well as indigenous peoples of North America and museum curation. I am currently working towards my second Bachelor's degree in Computer Science working with Java.

High School Diploma

Manchester High School
Jun 2001

General education. I was a member of the Marching Band and Concert Band playing the tuba. I was also heavily involved with theater as an actor and stagehand.


Computer literacy

Excellent troubleshooting skills, customization of desktops, and physical maintenance of computers. Worked with both PC and Macintosh. Typing: 80-90 WPM. Some programming experience in Python and Java.

Customer Service

Have been trained by Zingerman's in their customer service methods, as well as years of experience at UofM.

Clerk specialist

Have worked front desks as well as shipping and receiving, answering calls and filing paperwork.

Secondary language: Tagalog

Spoke conversationally while living in Philippines for two years