Joseph Kenny

Work History

Work History
May 2014 - Oct 2014

Customer Service Representative

Hertz Rent-A-Car

Within my time at Hertz, I had an array of different tasks.  I gained a lot of knowledge within the Company and learned very important skills.  I would assist Branch Managers opening and closing the rental locations.  I was trained in Credit Card Authorisations, cash handling and dealing with foreign and domestic Insurance policies.  I had to make reservations from all the major hotels in Dublin's City Centre.  By making these reservations, I'd deliver the reserved car to the Hotel and pick it up from the Hotel when the Customers rental terminates.  I washed, fixed, repaired and cleaned cars.  Dealing with customers also broadened my skills by understanding and dealing with their needs and requests by talking to them about their journey and their problems/complaints.  I also learned how to work with a vast team of employees and work well under very heavy, stressful conditions.

Apr 2013 - Feb 2014

Commercials Edit Assistant


While working within ScreenScene, I honed my skills and knowledge of working under stressful conditions.  I learned how to manage my time and work under highly pressured environments, wether it being by myself or with a team.  I also learned how to prioritise and how to deal with stressful complaints by various clients.  Importantly,  I sharpened my skills in dealing with team members complaints and issues, as well as managerial complaints and discussions.

Mar 2011 - Feb 2013

Bar Staff

The Purty Kitchen

My duties while working in Purty Kitchen were very straight forward.  I learned how to handle cash and credit cards, dealt with complaints, cleaned and swept, and provided security when needed.

Dec 2007 - Aug 2010

Customer Service Representative

Irish Rail

While I worked for Irish Rail, I had a variety of different responsibilities.  I had to manage all ticket receipts and match them up with reservation manifests.  Help passengers with their luggage and provide information for transport boarding.  Provide general knowledge of major tourist attractions to all customers for Dublin City Centre.


Aug 2011 - May 2013

Advanced TV & Film Production

Dun Laoghaire Institute

FETAC Advanced Studies Level 6 Awarded Film & TV production

Sep 2010 - Jun 2011

Business Studies and Advanced Programming

Killester College

FETAC Level 5 Completed.

Sep 2004 - Jun 2009

Leaving Certificate

St Pauls College

Completed my Junior Certificate and attended until 5th Year 2009.

About me

I take great pride in my work and carry out my objections with precision and finesse.  I am very punctual, reliable and trustworthy.  I am extremely hardworking and love working with teams as well as my own.

In my spare time I go to the gym, socialise, practice creative writing and participate in online courses.