Joseph Ajil Olickal

  • Dandenong vic
Joseph Ajil Olickal

IT Technician

Work History

Work History
Aug 2014 - Present

Hardware Technician & Customer Services Representative

MKC REPAIRS, Burwood East, Melbourne, AUSTRALIA

Mac book repairing and operating system re-installation.

Tablet and I Phone/I Pad configuration and repairing.

Samsung mobile phones & Mac book repairing Part replacements and servicing(SOLDERING) and repairing.

Unlocking & Software Updating-BIOS, Firmware's, Drivers.

General customer service and complaints

Jul 2013 - May 2014

Help Desk Specialist

Australia GSM, Melbourne, AUSTRALIA.

Installing, Configuring, Maintaining & Troubleshooting Windows OS(With Linux Clones also).

Help desk, front counter, phone and onsite support for installation, hardware and software problems.

Build and deploy branded desktops and laptops running Window XP and Windows 7.

Microsoft Windows client new OS deployments with OS migrations from Windows XP to Windows 7 and Windows 8.1.

Software Updating-BIOS, Firmware's, Drivers, Other Software's. Microsoft Windows client new OS deployments with OS migrations from Windows XP to Windows 7 and Windows 8.1.

Involved in some small scale Windows 7 migrations and PC deployment projects, client data transfer and application loading.

Configure network settings, application compatibility and restrictions. Installation of new PC's, creating master images of installations for new PC's adding software to systems and updating licensing information.

Installation of new PC's, creating master images of installations for new PC's adding software to systems and updating licensing information.

Backup & Recovery of Data. Deploy Windows 7 by using Acronis software.

Responsible for maintaining and administering office network systems. Purchasing, setting up new PC's for replacements and new users.

Jul 2007 - Mar 2013

Desktop Support Technician

REBOOT-THE IT STORE

Install, configure, and support an organization's local area network(LAN), wide area network(WAN), or a segment of a network system.

Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.

Provided installation support and services to setup, installation and changes to hardware and software for mobile phones like i-phone, Nokia, Samsung and tablet platforms.

Upgrade to Windows 7 from Windows XP and Vista, and migrate user profiles. Identify and resolve software installation and configuration issues.

Helped end users with hardware, software, cables, networking and operational support requirements in keeping with industry standard practices.

General customer service and complaints. Installation of memory modules, keyboards and flat plasma/LCD screens for upgraded PCs. Installing and configuring additional software applications as required by user/departments.

Identify and resolve software installation and configuration issues.

Installing and configuring additional software applications as required by user/departments.

General customer service and complaints.

Installation of memory modules, keyboards and flat plasma /LCD screens for upgraded PCs.

Education

Education
May 2009 - Apr 2013

BSc Electronics with computer hardware maintenance

Mahatma Gandhi University (MGU)
Mar 2013

Cisco certified network associate ,CCNA

Network Academy
Jan 2007 - Jul 2007

Computer hardware maintenance, DCHM

TCIL/IT 

Portfolio

Skills

Skills

General hardware repairs

Intermediate in Windows desktop support, involving PC's and laptops, network printers and Strong computer hardware assembly skills and technical troubleshooting skills. Implementation of hubs and switches. BNC/RJ45 Cabling, both installation and maintenance.Set up general printer configuration. Ability to work with various IT software, and to learn new software fast and apply

diagnostic tools

Microsoft Remote Desktop,Team Viewer, Acronis,DOS

System

Knowledge of the following operating systems,windows xp,windows 7,8.1 ms DOS,MAC OS X,Linux clones & Android

VISTA

PRE

Organisation

Certifications

Certifications

CCNA

CISCO
Cisco certified network associate in the year 2013

Achivements

Manage and operate as a partner of REBOOT-THE IT STORE, support service department for 6 months with sole responsibility, while maintaining the same high standard of support to customers.
Consistently and willingly committed additional hours to the job in order to fulfill customer’s needs and deadlines.

References

References

Steffy Mathew,mrs

Supervisor- Australia GSM