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Summary

·4 years of Customer Service Experience in call center setting

·Bilingual fluent in English and Spanish

·Main goal is to build relationships with customers

·Able to handle high volume of calls in customer service and tech support

Education

Aug 2008Present

Associate of Arts

Valencia Community College

Skills

Customer Service
Customer Service · Data Entry · Oral/Written Communications · Problem-Solving · Leadership · Attention to Detail · Meet Deadlines · Building Relationships · Analyzing Problems · Mentor Skills · Organizational Skills · Decision Making · MS word · Excel ·  PowerPoint · Outlook · Access · People Soft · Database File Management · Internet Communications · Internet Research Skills · 10 Key proficiency · Type 40 wpm · Ability to multi-task · Prioritize task with competing deadlines · Information  Technology · Fax · Copy · Answer phones · General Administrative duties