Work History

Work History
Aug 2012 - Present

AssistantDirector of Food & Beverage

Myriad by SANA Hotels - Openning

Analize the daily needs of operation, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments (room service, restaurants, banquets, kitchens).

Develop, implement and monitor schedules for the operation of all restaurants and bars to achieve a profitable result Participate with the chef, Maitres and managers to create an attractive and merchandising menus designed to attract a predetermined customer market.

Control of food, beverage and labor costs among diferent  departments.

Jun 2011 - Aug 2012

F&B Supervisor

IHG - InterContinental Hotel Group - Openning

Promote good relationship with regular guest.

Handle any guest complaint effectively and diplomatically.

Maximize sales and revenues by providing good service and training the staff to up-sell.

Capitalize on activities in the hotel and in the community, holidays and event that would bring in extra customers.

Control the Beverage cost of the outlets by implementing strict portion control to prevent any wastage or

pilferage.

Ensure that all the equipment, utensils and silverware are accounted for, properly handle regularly served  and maintained to prevent excessive wear and tear.

Jun 2010 - Jun 2011

F&B Supervisor

Memmo Baleeira Hotel

Promote good relationship with regular guest.

Handle any guest complaint effectively and diplomatically.

Maximize sales and revenues by providing good service and training the staff to up-sell.

Capitalize on activities in the hotel and in the community, holidays and event that would bring in extra customers.

Control the Beverage cost of the outlets by implementing strict portion control to prevent any wastage or

pilferage.

Ensure that all the equipment, utensils and silverware are accounted for, properly handle regularly served  and maintained to prevent excessive wear and tear.

Apr 2009 - Oct 2009

F&B Supervisor

Princess Cruises

Promote good relationship with regular guest.

Handle any guest complaint effectively and diplomatically.

Maximize sales and revenues by providing good service and training the staff to up-sell.

Capitalize on activities in the hotel and in the community, holidays and event that would bring in extra customers.

Control the Beverage cost of the outlets by implementing strict portion control to prevent any wastage or

pilferage.

Ensure that all the equipment, utensils and silverware are accounted for, properly handle regularly served  and maintained to prevent excessive wear and tear.

Sep 2007 - Mar 2009

Recepcionist

Four Seasons Hotels & Resorts

Acts as receptionist on a daily basis and in a shared position.

Responsibilities include answering a multi-line telephone, taking accurate messages, scheduling appointments, putting upset students and parents at ease, greeting a diversive population, filing, photocopying and other clerical duties.

Additionally, the incumbent will have regular access to sensitive student information, and must therefore be able to demonstrate professional discretion and maintain confidentiality at all times.

Jan 2007 - Aug 2007

Waiter

Ritz Carlton

Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Escort customers to their tables.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Inform customers of daily specials.

Prepare checks that itemize and total meal costs and sales taxes.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

Stock service areas with supplies such as coffee, food, tableware, and linens.

Education

Education
Sep 1998 - Jul 2001

High School

D. Domingos Jardo

Portfolio