Josefina Bates

  • Roswell GA
  • josefina.bates@yahoo.com

Work History

Work History
Aug 2014 - May 2015

Social Work Intern

Marietta City School
  • Effectively and appropriately assessed and addressed the needs, characteristics and interactions of students, families, Marietta City Schools personnel and the community.
  • Used knowledge and understanding of the reciprocal influences of community to intervene for student success.
  • Advocated for appropriate services for students and their families.
  • Effectively planned, implemented and evaluated programs that promoted student and family success.
  • Advocated, facilitated and contributed to School Social Work accountability for outcomes aligned with local, state, and federal policies and guidelines.
Aug 2013 - May 2014

Social Work Intern

Guardian Hospice
  • Responsible for meeting with patients and families, within 5 days of admission, to assess needs.
  • Meet with patient on a bi- weekly basis to ensure that all needs are being met from every discipline.
  • Connect patients, as well as their families, with needed or requested resources.
  • Provide therapeutic services to both patients and their families in order to assist with transition.
  • Participated in weekly one on one meeting with Licensed Social Workers.
  • Participated in bi- weekly interdisciplinary meetings.

Apr 2010 - Jul 2013

Community Relations Coordinator

Harbor Grace Hospice
  • Managed and serviced the communities of South Fulton, Clayton and Henry Counties in regards to hospice services.
  • Developed tactical steps in order to meet potential customer, get new accounts and reach monthly targets.
  • Maintained current and competent working knowledge of services to educate customer and increase customer’s likeness to market company services to those in need.
  • Elaborated action plans considering targeting accounts, competitive analysis and account background.
  • Positively impacted sales in territory, displayed knowledge of key accounts, plan, analyze and act upon sales data within territory.
  • Attained monthly sales objectives and provided forecasting.
  • Maintained professional, regular and timely contact with existing accounts.
  • Built strong relationships and customer loyalty.
Jan 2008 - Mar 2010

Social Service Coordinator

Canterbury Court Nursing and Rehabilitation Center, Atlanta, Georgia
  • Developed, organized and coordinated available community resources to provide a high quality social service program that met the individual needs of each resident.
  • Functioned as a source of support for adjustment and bereavement issues.
  • Provided services that included: individual consultation, group work, crisis intervention, implementation of Resident Rights.
  • Provide documentation for each resident which includes but not limited to: psychosocial assessments, admission note and discharge planning, Resident Rights acknowledgement, Resident support system, social history, quarterly progress notes and intervention notes.
Nov 2007 - Mar 2004

Provider Relations Specialist

Embracing Hospice, Atlanta, Georgia
  • Consistently met and or exceeded established program sales goals by 100 to 150 percent.
  • Produced high quality territory management activities, including pre- call planning, material inventory, call reports and expense reports.
  • Participated in various sales initiatives.
  • Established strong relationships and customer loyalty. Targeted new accounts which included but not limited to hospitals, medical offices nursing homes, LTACS, Assisted Living Facilities that utilized hospice services on a continual basis
    • Maintained actively referring accounts.
    •  Participated in conferences such as Georgia Long Term Care Social Worker conference and the yearly Assisted Living Facility Association (ALFA)  as a way to stay current on any changes within the communities serviced and explore potential referral sources.
Mar 2002 - Feb 2004

Intensive Case Manager

Post Graduate Center for Mental Health
  • Managed a case load of 15 to 17 court appointed clients on a weekly basis.
  • Provided outside resources to ensure mental stability such as ACT, drug and any other rehabilitative services needed to avoid hospitalization.
  • Reviewed medication intake, side effects, rehabilitative services and any onset symptoms related to mental diagnosis with client on a weekly basis.
  • Collaborated in interdisciplinary meetings and reviewed all clients.
  • Developed and exercised treatment plans for all clients.

Education

Education
Aug 2012 - May 2015

Masters in Social Work

Clark Atlanta University
Aug 1999 - Aug 2003

Bachelor of Science in Psychology

Mercy College

Skills

Skills

CONNECT

mental stability

Medication

Patients

sales initiatives