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Work experience

Sep 2013Present

Service Management Senior Consultant


Capgemini - RSA 2016

Role:  Application development quality consultant

Develop framework for Application Management's efforts to map and increase the software development and distribution quality. 

Capgemini - Skatteverket 2015

Role: HP SM trainer, Report responsible

The main tasks are to develop and hold training courses in IT Service Management processes and the supporting HP Service Manager tool.

Additionally, developing KPIs and reports with Crystal Reports for Incident, Problem, Change, Release and Configuration Management processes. 

Capgemini – ITIL Accreditation

Has developed training material for ITIL 2011 Service Transition intermediate and ITIL 2011 Foundation courses and arranged for accreditation for Capgemini Sweden. He has also delivered the trainings as Accredited ITIL Trainer.

Capgemini – Service Integration trainer

Prepared and delivered training for project managers and sales respresentatives in the Service Integration concept.

Capgemini - Nokia AB – Roll-out coordinator

Prepared, coordinated and executed activities for roll-out of PCs for Nokia in Switzerland, Uk and India.

Apr 2007Aug 2012

IT Service Management Process Specialist


Role: IT Service Management specialist

Internal assigments, tasks:

  • Ownership of ITIL processes, Incident, Problem, Request Fulfillment, Configuration Management and Capacity Management
  • Development of ITIL processes within domain
  • Operative Configuration Management
  • Operative Incident Management on demand

External assignments:

Service management consultancy at a major, international retail company, at a major Scandinavian bank, at a major electric company, coach / mentor at a public healthcare institute, sales assistant for bids, etc.

Apr 2006Mar 2007

Service Management Consultant

BiTA Service Management

Role: Service Management Consultant at BiTA's Clients and ITIL Trainer

  • Full time consultancy at a major retail company, introducing ITIL Incident and Problem management processes
  • ITIL Foundation trainings with 100% certification rate for participants
Sep 1990Nov 2004

Strategic Delivery Manager


Role: Various positions, from Requirement Analyst through Service Ownership and Strategic Delivery Manager within Service Support.

Jan 1987Jun 1990

Analyst / Programmer

Systime Computer Company Ltd, N.Z.

Role: Analyst / programmer, support, installation of a complex Automotive IT solution


Jan 2005Present

ITIL Service Manager, Expert

HP, Materna, Olingo

Various training courses in ITIL, Foundation, Service Manager, Expert, Service Transition Lifecycle

Aug 1983Jun 1984

Malmö Högskola

Computer sciences

Aug 1982Jun 1983

Lund University

Computer sciences, mathematics

Service Management Consultancy

Process developer Process implementation Measurements definition, development and implementation, e.g. KPI, SLA Operative process roles, e.g. Incident Manager, Change Manager, Configuration Manager ITIL 2011 Foundation and Service Transition Lifecycle trainer (accredited)


Development of reports with the help of Crystal Reports
Service Management ITIL processes


Jan 2007Present

ITIL Expert

Sep 2014Present

ITIL Accredited trainer

Jan 2013Present

PRINCE2 Practitioner


COBIT, 6Sigma, Lean, Scrum master


Josef has wide experience, as process owner,  in defining and implementing ITSM / ITIL processes, e.g. Incident, Problem, Change and Configuration Management.

He has also worked several years operatively in these roles, in close cooperation with Service Desk, Operations and Infrastructure organisations, management and staff.

Josef was responsible for the Change Management process and related Quality Management System at Ericsson Toshiba in Japan during 5 years, there his achievement was to reduce faults in the software changes (Corrections) deployement from ’High’ frequency to ’zero’.

He is an accredited trainer in ITIL 2011 Service Transition Lifecycle, that includes, among others, Change and Release Management, Service Validation and test, Configuration Management, etc.

Josef is methodical, quality aware, has technical background with long experience in the IT industry and Telecom industri. He communicates well on different levels, from Service Desk personnel to higher management.

Further strengths are : throrough documentation (including development of ITIL 2011 training materials) , definition and analysis of KPIs and operative measurements, reports, presentations and willingness to share his knowledge and experiences.

He takes responsibility for his work, with high quality awareness, works methodically and analytically with services in his focus and finds it easy and desirable to document his work thoroughly.