Service Management Senior Consultant
Capgemini - RSA 2016
Role: Application development quality consultant
Develop framework for Application Management's efforts to map and increase the software development and distribution quality.
Capgemini - Skatteverket 2015
Role: HP SM trainer, Report responsible
The main tasks are to develop and hold training courses in IT Service Management processes and the supporting HP Service Manager tool.
Additionally, developing KPIs and reports with Crystal Reports for Incident, Problem, Change, Release and Configuration Management processes.
Capgemini – ITIL Accreditation
Has developed training material for ITIL 2011 Service Transition intermediate and ITIL 2011 Foundation courses and arranged for accreditation for Capgemini Sweden. He has also delivered the trainings as Accredited ITIL Trainer.
Capgemini – Service Integration trainer
Prepared and delivered training for project managers and sales respresentatives in the Service Integration concept.
Capgemini - Nokia AB – Roll-out coordinator
Prepared, coordinated and executed activities for roll-out of PCs for Nokia in Switzerland, Uk and India.