• Singapore Singapore

Jose Marie De Guzman

IT Professional

Summary

Manages a team of support engineers who troubleshoot IT issues. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolutions in minimum time and strives to exceed goals in a regular basis. Evaluates new information systems products or services and suggests changes to existing processes or services to better aide the customer. Manages Incident, Request, and Change Management in an enterprise environment. Familiar with variety of field’s concepts, pratices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of the others. Exhibits wide degree of creativity and latitude.

Work History

Work History

IT Engineer

May 2015 - Present
Thales Solutions Asia

are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include:

  • installing and configuring computer hardware operating systems and applications;
  • monitoring and maintaining computer systems and networks;
  • talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • replacing parts as required;
  • providing support, including procedural documentation and relevant reports;
  • following diagrams and written instructions to repair a fault or set up a system;
  • responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritising and managing many open cases at one time;
  • rapidly establishing a good working relationship with customers and other professionals, such as software developers;
  • testing and evaluating new technology;
  • conducting electrical safety checks on computer equipment.

Senior IT Engineer/Team Lead

May 2013 - May 2015
Randstad

Project Base company General Electric (GE)

  • Delegate duties and tasks within the IT department.
  • Review completed tasks to ascertain compliance with standards.
  • Monitor all team members and provide necessary advice and guidance.
  • Coach all team members and motivate them to produce desired results.
  • Keep up with trends in the constantly evolving information technology industry.
  • Perform regular IT audit to discover areas of weaknesses and fortify them.
  • Work alongside other departments to achieve company goals and visions.
  • Write and forward regular reports to the management.
  • Provide solution to any complex IT related challenges in the organization.
  • Perform regular appraisal of team member’s performance and devise strategies to help with improvement.
  • Carry out in-depth research to reveal new and better methods of handling functions within the department.
  • Ensure that the company’s data and information are protected from unauthorized access.
  • Supervise repair and maintenance of all IT gadgets.
  • installing and configuring computer hardware operating systems and applications;
  • monitoring and maintaining computer systems and networks;
  • talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • replacing parts as required;
  • providing support, including procedural documentation and relevant reports;
  • following diagrams and written instructions to repair a fault or set up a system;
  • responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritising and managing many open cases at one time;
  • rapidly establishing a good working relationship with customers and other professionals, such as software developers;
  • testing and evaluating new technology;
  • conducting electrical safety checks on computer equipment.

IT Support Engineer

Dec 2010 - Jun 2012
Kuok Singapore Limited 
  • Respond to requests for technical assistance
  • Diagnose and resolve technical hardware and software issues
  • Follow standard help desk procedures
  • Manage software licenses
  • Asset inventory(Laptops, Desktops, Software Licenses)
  • Create Fixed Asset Requisition (FAR), Asset Quotations, Purchase Order(P.O)
  • Log all help desk interactions
  • Cloning/Imaging using SHADOWPROTECT & ACRONIS (Laptop and Desktop)
  • Administrator support for :
    • Active Directory
    • Citrix Token and Application
    • Service Desk Manage Engine
    • Blackberry Enterprise Service account
    • Wireless Pro Curve (Creation)
    • SPAM Manager
    • AD account creation.
    • Door Access System
    • Lotus Notes Admin
    • Lotus Notes email migration/Back-Up
    • ID Creation
    • Account Creation
    • Lotus Notes Setup
    • Quota settings
    • Troubleshooting
    • Replication
    • Mail Routing
    • Updates

     

    • Assigned as a Onsite IT Support for Singapore, Regional office and USA
    • IT Asset tracking.
    • Managing Onboarding(New Staff) and Offboarding(Resigned Staff) for necessary IT set up(New Staff) and Asset Recovery(Resigned Staff)
    • Track & Trace mails (MessageLab / Lotus Notes)
    • Outlook BPOS support
    • Troubleshooting Hardware, Software application, Email(Outlook, Lotus Notes)
    • Troubleshooting Application (CODA, AmosD, DA-Desk, Softmar)

Support Engineer

May 2010 - Dec 2010
OPUS IT Singapore

Desktop support, Printing support, Servers support, VPN
Troubleshooting issues related to personal computers, applications, networks and IP phones
Software installation.
Configuration of the video servers
Configuration of Cisco routers and switches at data center and command post.
Installation of Cisco Routers and switches.
Configuration of Blackberry Phone.
Activation of Blackberry Phone.
Migrating emails to Blackberry Phone.
ID provisioning, deletion and update at Open System level for SIT/DEV servers.
Currently documenting procedure for IBM-DBS System Administrator.
Creating a System Process for the Systems Administrators to be approved by the Vice President of the IT Infrastructure  
Conduct ID verification
One time house-keeping of IDs that are no longer in use under Solaris, Wintel and AIX for all individual servers.
Currently documenting Cyber-Ark process for IBM-DBS System Administrator for lodging of servers, IDs and password withdrawal.
•    Asset Management
•    Administrator support for :
•    Active Directory
•    Maximo
•    Wireless (Creation)
•    AD account creation
•    Lotus Notes Id Creation
•    Outlook Exchange Administration
•    Hospital Application ID administration

Education

Education

Bachelor of Science in Information Technology

2000 - 2004
AMA Coumpter University

Reference

Chris Muench

GE - Asean IT Director

96669961

Koh Yong Seng

Thales - IS Manager

97122010

Prashant Charpe

Dell Delivery Manager

98901203