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Work experience

May 2001May 2015

Airline reservation agent & Travel agent

Cubana de Aviacion s.a.& Aerocaribbean S.A.

AIRLINE RESERVATIONS AGENTS book passengers on scheduled airline flights.In addition to making and
confirming reservations, their responsibilities include issuing tickets,
handling payments, and performing a variety of other tasks.After determining where and when the customer
wants to fly, agents type the required information and codes on the computer
terminal keyboard. The viewing screen above the keyboard quickly indicates
the space available, the flight numbers, and fares. If all flights are
full, agents may verify that space is available on other airlines flying to
the same destination and offer to make the reservation. For long trips
involving two or more carriers, agents at the first airline usually handle
reservations for the entire trip. To make the reservation, agents enter the
customer's name and flight data into the computer. They may also book hotel
reservations and arrange for car rentals. If and when the computer system
is down, agents use company manuals, official airline guides, and tariff
books to determine routing and fares and then record the reservations on
paper.agents either serving behind the ticket
counter or at the boarding gate. At the ticket counter, agents make and
confirm reservations using the same equipment and procedures as those used
by Reservations Agents. In addition, they issue tickets, by computer or by
hand, collect payments, and make change. They must record all tickets sold
and money exchanged and, at the end of the shift, prepare a daily cash
report. Passenger Service Agents also route and tag passengers' luggage for
shipment on the plane. When working at the boarding gate, agents check and
collect tickets, issue boarding passes, and sometimes assign seats. They
make sure that flight attendants know about (and have the equipment to
handle) special passengers' needs and requests; then they help these
passengers on or off the plane. They may announce arrivals and
departures, reschedule passengers when flights are canceled over the public
address system, or process routine claims. Agents at small airports may be
required to load and unload baggage and to conduct air freight business.



Archeological Certificate


Archaeologists examine ancient sites and objects to learn about the past. They may specialise in particular geographical areas, historical periods or types of object, such as pottery, coins or bones.

Many people associate archaeologists with carrying out excavations, commonly called 'digs'. This work and the related recording, analysing and interpreting of archaeological remains, are only part of what some archaeologists do.

May 2007Jun 2007

Advanced Passenger Fare and Ticketing

International Air Traffic Association(IATA)

Master steps and checks in normal fare construction of a single pricing unit as well as for two or more consecutive or contiguous pricing units
Apply the latest currency conversion procedures
Calculate fares for journeys with surface sectors
Assess the impact of indirect travel limitations on fare construction and imbedded surface sectors
Apply the latest exchange/reissue and netting procedures


GDS Amadeus

Cubana de Aviacion S.A. training center

provide detailed coverage of all Amadeus functions related to air and flight bookings. The initial course covers flight availability and PNR building basics, and the second course builds on these skills to cover more advanced aspects of airline reservations. Taken together, these courses teach you everything you need to know to construct complete reservations (PNRs) for itineraries that include flight bookings only. Also covered are Amadeus reference systems that can assist with airline reservations.

Jan 2000Dec 2000

International Air Traffic Agent

Cubana de Aviacion S.A.

Travel agents are mainly responsible for researching and booking travel arrangements for their clients. These travel arrangements may be a honeymoon, family vacation, or business trip. Regardless of the client’s reason for traveling, the travel agent should be able to offer advice on the destination and be knowledgeable about making transportation and accommodation recommendations.

Jan 1998Jun 1999

English Certification

Formatur(Tourism School)

English Class

Sep 1990Jul 1992


ISPJAE Instituto Superior Politecnico“Jose Antonio Echeverria”

Mechanical Engineer(second year)

Sep 1986Jul 1989

High school

IPU Raul Cepero Bonilla

Tenth,Eleventh and Twelfth grade