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Jose A De La Luz

IT Manager / Project Manager / Senior Programmer

Summary

I have multiple IT qualifications and over 15 years of experience in IT Management, Project Management and Programming.  Proven success in implementing management, operations, technical and interpersonal skills to increase productivity, reliability and teamwork to benefit any company, ensure maximum user/customer satisfaction and business revenue.

Work History

Dec 2011Present

Senior Programmer Analyst/Project Manager

  • Led the design and development of software upgrades and the deployment of new services and products on a UNIX/Universe platform using PICK BASIC language for eight nationwide locations.
  • Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internal development.
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Served as the single point of contact for project scheduling and changes.
  • Assisted in planning and implementation to move standalone servers to a virtual environment (VMWare).
  • Successfully rescued data and programs from a UNIX (Red Hat) server crash.
  • Reduced downtime and created measures to prevent data loss for a customer/agent online database.
Apr 2008Aug 2011

Programmer Analyst

  • Assisted in making the request handling procedures compliant to JSOX requirements. 
  • Developed a new Microsoft Access database to record, categorize and track all user requests. 
  • Coordinated with QA testers for end-to-end unit testing and post-production testing. 
  • Reduced ticketing response time. 
  • Research request trends to pinpoint possible problem areas in the system and create a knowledge base for all programmers. 
  • Create, update, and maintain programs for Kenwood USA, using the JBASE/PICK programming language on a UNIX platform. 
  • Coordinate with users and other programmers for major system changes. 
  • Maintain current programs and tools for managing data structure. 
  • Work with web development programmers to integrate JBASE system data and generate content for use on Kenwood USA’s web site portal for their sales representatives. 
  • Assist with programming design efforts for new JBASE tools and provide technical support for usability issues and critical system problems, as needed. 
  • Drafted technical documents, including whitepapers.
Sep 2004Apr 2008

IT Manager

  • Successfully moved all operations to a network environment. 
  • Setup and configure IBM Microsoft SBS 2003/Exchange 2003 server, Netgear 50 port gigabit switch, Sonicwall firewall/wireless and twenty new client computers. 
  • Led the design and development of software upgrades and the deployment of new services and products. 
  • Received CTA website design award two years in a row for talb.org   
  • Coordinated with Board of Directors and staff to assist with the design of event flyers and association publications. 
  • Setup audio/video for all association events and edited the recordings to post on the association’s website. 
  • Assisted in the implementation of Microsoft CRM 3.0 and received training from Microsoft for updating, modifying, and maintaining the CRM database and modules. 
  • Troubleshot and resolved internet connectivity and general software and hardware issues. 
  • Added user accounts, troubleshot issues with users and monitored usage on the printing management system.

Information Solutions

Aug 2000Sep 2004

Programmer

  • Worked with a team of four programmers to provide programming support for several southern California City Halls and Water District offices using the PICK programming language on a UNIX platform.
  • For the Water District offices created and maintained PICK-based modules and screens to process payments, track overdue bills and calculate penalties and fees.
  • Similar modules and screens used by the City Halls for their business licensing, parking violations, and miscellaneous fees charged for services provided.
  • Created a solution to business license revenue loss by developing a renewal tracking system and program.
  • Assisted in successful data/system migration of water department for the city of Alhambra.
  • Assisted IT managers, when present, with their daily workload in relation to the PICK system.
Jul 1998Aug 2000

Programmer

  • Collaborated with product and engineering team members to define and develop new product concepts. 
  • Designed, developed and implemented firmware to support new product concepts on embedded systems. 
  • Updated, modified and expanded existing software programs using the PICK basic programming language on a UNIVERSE/UNIX platform. 
  • Provided programming and technical support for an assigned list of customers in the automobile sales, leasing, and insurance industry based in the Central and Eastern United States regions. 
  • Provided Technical assistance and training onsite, over the phone and via email for all customers. 
  • Performed functional, non-functional, regression and performance tests.

Portfolio

Co-Creator of the atMyVote mobile application - app-trak.com

atMyVote, the FREE mobile application created with the voter in mind. Simple, elegant design and easy to use; keeps you connected to election info and gives you access to voter tools. The purpose of the atMyVote app is to empower the voter by bringing election tools and information to one place; making it easier to cast an informed vote.

Co-Founder of GDLIT, LLC - gdlit.com

GDLIT is an innovative and rapidly growing full-service IT consulting firm. We provide our clients with cutting-edge technologies and the know-how to apply them to their individual residential/home office needs and small business models.

Skills

Project Management

Team management of multi-team projects, project discovery and planning, internal and external communications, and accountability resulting in improved efficiency and keeping projects within budget.

Programming & Development

Computer programming and program development using JBASE, PICK, HTML/XHTML, PHP and MySQL.

Server/Client Management & Support

Provide server/desktop management and support for Windows 2003, 2007, 2013 and Linux  Red Hat servers.

Database/Web Design & Maintenance

Advanced skills using Adobe Dreamweaver, Illustrator, Photoshop and WordPress to maintain and update various websites and online databases.

Education

New Organizing Institute

Mar 2007Apr 2007

Online Organizing Certificate

  • Campaign online organizing 
  • Develop campaign strategies and implementation procedures 
  • Learn to harness new technology and information, using cutting-edge tactics of organizing 
  • Focus on the latest skill-sets in digital strategy and data management.

Computer Learning Centers

Jul 1998Aug 2000

Computer Science, Associates Degree

Studies focused in application development, IT project management, multimedia design, technical planning, and business case analyses. Created working prototypes for numerous projects and programming applications.