Accomplished and talented senior level executive with over 24 years of diverse expertise managing, supporting, and organizing operations for leading major and regional airlines with significant concentration in quality and process improvement in both cultural and technical aspects. A record of high performance and extensive background in; operations, customer service, reliability and continuous improvement and process design. Entrepreneurial to the core and able to distill and communicate complex subjects to a variety of organizational levels. Consistently exceeded organizational objectives by adeptly orchestrating smooth industry operations and maximized staff capabilities.Established and fostered rewarding client relationships resulting in account retention and expansion, revenue growth, and cost savings. An accomplished and inspiring cultural and change agent leader.
2008 - Present
MESA AIRLINES, INC., Phoenix, AZ · 2008-Present
A regional airline providing high quality, low cost contractual service to US Airways, Delta, and United Airlines. Also operates its own independent airline operation in Hawaii.
Chief Operating Officer
Responsible for the safe and reliable operation of over 140 regional jet aircraft in service for both United Airlines and US Airways. Oversight and responsibility for all aspects of the operation to include, Maintenance, Flight Operations, In-Flight Operations, Safety, Security, Training and Crew Scheduling, Fleet Planning and Regulatory Compliance.
·Improved quarter over quarter operational performance in on-time and completion factor by an average of 7 percent (1st QTR 2008).
·Improved quarter over quarter financial operating performance through increased reliability enabling enhanced contractual incentives.
·Reduced pilot training cycle time and increased output to increase overall staffing levels in a period of high industry turnover.
Jan 2007 - Dec 2007
FREEDOM AIRLINES, INC., Atlanta, Georgia · 2007-2008
A regional airline providing high quality, low cost contractual service exclusively to Delta Air Lines.
Chief Operating Officer
Responsible for Oversight, Maintenance, Flight Operations. In-Flight Operations, Safety. Security and Regulatory Compliance for a fleet of 50 regional aircraft exclusively serving Delta Air Lines.
Recruited from Delta Air Lines by the Chairman and CEO of Mesa Airlines to lead Freedom Airlines operation through a significant growth phase increasing the number of aircraft by 50% over the next two years.
·Achieved Department of Defense (DOD) and IOSA certification for the airline.
·Led the successful addition of 6 ERJ-145 aircraft to the operation.
·Achieved certification and FAA approval to add the first 4 of 14 ‘NextGen’ CRJ-900 aircraft
Apr 2005 - Dec 2006
General Manager, Operations & Performance
DELTA AIR LINES, INC., Atlanta, Georgia · 1991-2007
Major International airline providing domestic and international passenger service with annual revenue (2007) over $19 Billion.
General Manager, Operations & Performance – Delta Connection · 2005-2006
Managed the $3.7 Billion Delta Connection portfolio of 6 independent regional airlines providing contracted flight operations under capacity purchase agreements. Ensured the operational integrity and performance of the carriers was consistent with the operating vision and standards of Delta.
·Negotiated and set high performance standards for each of the carriers ensuring common goals and directions based on a seamless travel ribbon philosophy.
·Spearheaded a regional jet fuel savings initiative across all the carriers yielding a 10% net savings in fuel related pass-through costs.
·Led and coordinated strategic initiatives for the various functional areas within Delta such as Airport Customer Service, Network and Fleet Planning, Finance, Supply Chain, Reservations and Customer Service and Marketing aimed at ensuring an exceptional customer experience while adhering to strict cost controls amid frequent and rapid network growth and change.