Versatile leader with a career-long record of experience and results. Accomplished with full scope of Project P&L, Finance, Project Management, Operations and Maintenance. Partner with Sales and Finance to execute project financials reviews. Drove projects and programs from planning to execution; mastered Business process and aligned change efforts with Business Objectives.

Expanded role to include Customer Satisfaction, Quality, Six Sigma, Business Integration and involved on key business initiatives. Valued Member of the EMEA operations leadership team.


  • 20 years in Telecommunications firms
  • Business Assurance
  • Governance of Project financials
  • International Experience
  • Project Management
  • Customer Satisfaction Improvement
  • Executive reporting
  • Global and regional Key Performance Indicators (KPI)
  • Six Sigma
  • Wireless Network Deployment
  • Wireless Network Operation and Maintenance

Work History

Work History
May 2010 - Present

Business Operations EMEA


·Business Transition/Integration form NORTEL to GENBAND

ØDrove a program to track transition and ensure the completion of migration of 30 Systems identified like Critical for EMEA Business Continuity in order to avoid any issue at day 1; 11 of them required a platform change/migration.

ØDrove senior project from planning to execution regarding introduction of a Project management tool and transition of 158 projects across EMEA and Russia & CIS, total revenue > 52 M$ without impact on financials management also 60 people (Operation, Sales and Finance) training.

·Business Assurance:

ØChanged and aligned the EMEA Operating Rhythm according to GENBAND Global Guidelines

ØEstablished the new EMEA Governance of Project financials according to the new business objectives and new platforms to use in Finance (ECMS), and project Management (PM Online)

ØDrove the Monthly Business Reviews (KPI’s, Business Agenda and Financials), modifications done to align with Business objectives after transition from Nortel.

ØCost Management improved due to all project variances and change orders approval process introduced

ØExecutive reporting updated to GENBAND Business Objectives and Global Operating Rhythm

·Business Continuity Plan (BCP), Quality, Environmental, Health and Safety:

ØDrove the BCP and Quality analysis for EMEA Operations, impact due to Business transition from Nortel identified and drove the engagement of resources needed to cover any gap on BCP, TL9K, TL14K, H&S corporate Strategy.

Nov 2000 - May 2010

EMEA Business Operations/Senior Project Manager


CVAS Regional Business Operations, for EMEA (July 2009- May 2010)

Carrier VoIP and Applications business across Europe, Middle East, Africa, Russia & CIS yearly revenue > 300M$

Regional Business Operations, for Iberia & Eastern Europe Markets (March 2007- June 2009)

Spain, Portugal, Russia & CIS, Poland, Romania, Israel & Turkey Yearly Revenue > USM$500

Regional Business Operations, for VODAFONE (VF) EMEA, Spain, Portugal, Italy & Greece projects (April 2005-March 2007)

VF EMEA, Spain, Portugal, Italy and Greece. Yearly Revenue >USM$500.

·Business Assurance:

ØLead the quarterly financial review with Sales and Finance to all projects in the regions, More than 125 projects reviewed in a quarterly basis, Revenue according to regions as per above figures.

ØEstablished and drove the Monthly Business Reviews for Key Performance Indicators (KPI), Business Priorities (Business Agenda), Ops Financials (Gross & Net Spend, Partner Spend) and Project Financials ( Profitability, Change Orders, Opp. & risks)

ØLead the Executive reporting for EMEA Operations

·Customer Satisfaction (CSAT)

ØPrime on Delivery and Quality pillars for EMEA Vodafone Supplier Performance Management SPM; analysis of SPM survey results, lead the process to identify and put in place the actions in order to improve customer satisfaction; achievements:


Q3 2006

Q1 2007

Q3 2007

Q1 2008

Overall Rating















ØDrove & Established Vodafone Voice of the Customer Scorecard with Delivery and quality KPI’s measured in a monthly basis and share with VF property as required. Scorecard established: VF Italy, VF Spain, VF Romania & VF Germany (D2)

·Six Sigma:

ØDrove a Six Sigma Green Belt project to improve customer support on Major cable operator in Spain and Cost reduction, Customer resource was a part of project team. Improvement achieved: Support Level from 92% to 93.1%, DPMO from 76920 to 68966. Sigma from 2.93 to 2.98. Cost reduction in project 95k$ on H2 2008.

Turnkey Project Manager for VODAFONE Spain (Apr 2004-Apr 2005)

ØDrove Site Acquisition Activities for VF Spain Turnkey. More than 200 sites acquired for UMTS network. Third party, partners & contractors managed.

System Test Plant Project Manager for VODAFONE UK (Oct 2003-Apr 2004)

ØProject Management activities for VF UK UMTS test plant deployment

Core & Access deploymentProject Manager for VODAFONE Spain UMTS (Nov 2000-Sept 2003)

ØDrove the Project management for deployment ofthe UMTS Core network and almost 1000 UMTS BTS, across Vodafone Spain Regions

Nov 1999 - Nov 2000

Operations Manager

Avantel S.A

Operations Manager

AVANTEL is the sole PTT/iDEN technology operator in Colombia,

·Drove Operations & Maintenance Activities for CORE and NOC:

·Lead Motorola-Avantel contractual relationship on Operations Aspects

Jun 1994 - Nov 1999

Operation & Maintenance Manager, Network Deployment Manager


Operation & Maintenance Manager, Network Deployment Manager

COMCEL is the largest Mobile Operator in Colombia.

·Drove Operations & Maintenance Activities for CORE and NOC

·Drove Network Deployment Activities, including Third party Management:

Feb 1990 - Jun 1994

Operations Mangager- Region IV


Operations Mangager- Region IV

ETB Fix-line Operator in Bogota,

·Lead Operations & Maintenance activities for FIX CORE EXANGES


1998 - 1999

Advance Management Program

Universidad de los Andes
Feb 1984 - Dec 1989

Electrical Engineer

Escuela Colombiana de Ingenieria