CVAS Regional Business Operations, for EMEA (July 2009- May 2010)
Carrier VoIP and Applications business across Europe, Middle East, Africa, Russia & CIS yearly revenue > 300M$
Regional Business Operations, for Iberia & Eastern Europe Markets (March 2007- June 2009)
Spain, Portugal, Russia & CIS, Poland, Romania, Israel & Turkey Yearly Revenue > USM$500
Regional Business Operations, for VODAFONE (VF) EMEA, Spain, Portugal, Italy & Greece projects (April 2005-March 2007)
VF EMEA, Spain, Portugal, Italy and Greece. Yearly Revenue >USM$500.
ØLead the quarterly financial review with Sales and Finance to all projects in the regions, More than 125 projects reviewed in a quarterly basis, Revenue according to regions as per above figures.
ØEstablished and drove the Monthly Business Reviews for Key Performance Indicators (KPI), Business Priorities (Business Agenda), Ops Financials (Gross & Net Spend, Partner Spend) and Project Financials ( Profitability, Change Orders, Opp. & risks)
ØLead the Executive reporting for EMEA Operations
·Customer Satisfaction (CSAT)
ØPrime on Delivery and Quality pillars for EMEA Vodafone Supplier Performance Management SPM; analysis of SPM survey results, lead the process to identify and put in place the actions in order to improve customer satisfaction; achievements:
ØDrove & Established Vodafone Voice of the Customer Scorecard with Delivery and quality KPI’s measured in a monthly basis and share with VF property as required. Scorecard established: VF Italy, VF Spain, VF Romania & VF Germany (D2)
ØDrove a Six Sigma Green Belt project to improve customer support on Major cable operator in Spain and Cost reduction, Customer resource was a part of project team. Improvement achieved: Support Level from 92% to 93.1%, DPMO from 76920 to 68966. Sigma from 2.93 to 2.98. Cost reduction in project 95k$ on H2 2008.
Turnkey Project Manager for VODAFONE Spain (Apr 2004-Apr 2005)
ØDrove Site Acquisition Activities for VF Spain Turnkey. More than 200 sites acquired for UMTS network. Third party, partners & contractors managed.
System Test Plant Project Manager for VODAFONE UK (Oct 2003-Apr 2004)
ØProject Management activities for VF UK UMTS test plant deployment
Core & Access deploymentProject Manager for VODAFONE Spain UMTS (Nov 2000-Sept 2003)
ØDrove the Project management for deployment ofthe UMTS Core network and almost 1000 UMTS BTS, across Vodafone Spain Regions