Senior Client Service Lead
Infotools unlocks value and insights in the world of market research data for a vast range of international clients. I started with the operation managing a team of 6 analysts. My role progressed to the client service team, where I was key project manager to deliver bespoke technology solutions from interactive reporting and data visualisations in the cloud. I played an active role in our engagement campaigns by curating social content, providing web analytics and competitive intelligence.
- Responsible for designing strategies to drive forward and grow the Infotools business across clients. Wins included: gaining 7 new markets for McDonald’s globally (expanding revenue by 20%+), introducing the first substantial new Asian client in over 3 years: FarEasTone (a Taiwanese Telecommunications leader), and increasing client revenue on Anheuser-Busch by over 200% as further business units joined the Infotools service.
- Worked alongside the Infotools marketing team to design and deliver campaigns to introduce new clients to our services, and expand the user base with our current clients.
- Highly skilled in all aspects of project management: from brief writing, delivering requirements on budget and on time, to running workshops and onboarding sessions, all while managing client expectations throughout the process.
Clients: McDonald’s, Coca-Cola, Anheuser-Busch, Citibank, FarEasTone, Keller Fay - Engagement Labs, Telefonica, Mirrorwave