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Jordan Silva

  • Honolulu, HI
  • (808) 223-7030


I am a process driven individual who enjoys using data to find areas of potential improvement and combining that with my passion for technology to increase efficiencies in both people and systems. I am a problem solver at heart, and enjoy finding innovative resolutions to tricky problems that hinder progress. I believe that hard work combined consistent review and incremental progress is the key to success.


Process Analysis and Review

Review of existing processes to find inefficiencies, gaps in coverage, or points of failure. 

Project Planning and Managment

Planning, Budgeting, and Management of single or multi-phase projects. 

Windows Server Infastructure

Plan, Implement, Monitor and Maintain Windows Systems

Network Architecture and Design

Fair level of understanding of computer networks, their requirements and their interaction with connected systems.

Work History

Feb 2008Present

Director of Technical Services

Integration Technologies, Inc.

- Manage a team of  technical and non-technical staff

- Implemented internal employee satisfaction programs to track and increase retention and ensure employees were not only efficient, but enjoying work. 

- Implemented customer satisfaction program to ensure that all client concerns were addressed in a timely manner.

- Oversee purchasing of goods and services from vendors including cost negotiation and invoice reconciliation

- Provide technical direction and vision for Intech and our clients

- Evaluated, planned, and lead implementation of all existing service offerings including Remote Workstation and Server Management, Managed Spam Filter Services, Managed Firewall Services, Managed Backup Services, and Managed Cloud Services. 

- Project Manager for client and internal projects

- Lead Engineer for Compliance (HIPAA, PCI, NIST, etc.) Audits and Reconciliation as well as many client and internal projects.

- Won Top Automator (North America) and Top Technical User (Global) awards for N-Able (now SolarWinds) for work done to increase effectiveness and efficiency in our help desk and remote management platforms. 


Helpdesk Technican

Hale Kipa Inc

- Implemented Client Domain so youth in shelters had access to the internet in a safe and protected environment

- Evaluated needs and requirements for new line of business applications including EHR software

- Deployed, Monitored, and Repaired staff desktops and laptops

- Monitored and Repaired Server and Network Infrastructure


Business Sales Representative


- Provided in-person and telephone assistance for all business customers.

- Provided technology advice and recommendations for business and residential customers.


Computer Lab Monitor

University of Hawaii

- Monitor, Maintain, and Repair any UH Lab Workstations

- Provide email, telephone and In-Person support for applications and hardware.


Network Engineer

CTA Solutions (Formerly INETS and Ohana Technical Solutions)

- Provide technical guidance to clients in regards to their existing technology and how to implement new technology to resolve organizational pains or inefficiencies. 

- Monitor and Maintain client and internal network

- Troubleshoot and remediate any technical issues that may occur

- Plan and execute software and hardware upgrades


- Microsoft MCITP:EA Server 2008

- Microsoft MCSE Server 2003

- CompTIA Security +

- CompTIA A+



Associates in Liberal Arts

University of Hawaii at Manoa

I entered school with the generic idea of being a CS Major, but enjoyed the economics and philosophy courses I took along the way more than the technology classes. After some self-reflection I eventually left school to pursue my career as I found more value in the education I got in the field and working with businesses than what I was learning from books at the time.  


High School Diploma

Kalaheo High School


Outside of work I enjoy spending time with my friends and family. I enjoy watching movies, and sometimes just bingeing on Netflix after a long week. I have competed in both Powerlifting and Strongman and after a hiatus I am looking forward to doing both again.