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Jordan Olson

Building Technician/Customer Service Representative

Summary

Exceptionally talented and resourceful Building Technician with over 3 years of experience in providing efficient and comprehensive customer and custodial services and 4 months of providing cleaning/light maintenance/landscaping services to clients living in condominium settings. I am a dynamic multitasker with the primary goal of resident satisfaction. Among the tasks ascribed to me include keeping buildings in clean and orderly condition, performing heavy cleaning tasks including but not limited to cleaning floors, shampooing carpeting, washing walls/doors/windows and maintaining overall cleanliness of buildings, community areas, laundry rooms, bathrooms, parking areas and surrounding outdoor areas. I have experience in light maintenance  (changing lights, operating/maintaining cleaning devices, laundry/air duct filter cleaning and replacement) with capacity to learn and exercise new skills. I'm also experienced in general landscaping and debris removal. I have experience in removing snow, leaves, and other detriment from walkways and paved surfaces. I'm experienced in the planting of trees and flowers and the removal and continued control of weeds and other undesirable vegetation. Other landscaping related tasks include lawn mowing, fertiliser/weed control dispersal, leaf blowing, and salt/grit diserpal on icy areas. I have also garnered related custodial experience in my previous occupation at Chuck & Don's. Tasks included but were not limited to sweeping, mopping, window washing, vacuuming and carpet shampooing, as well as hard surface cleaning including floor polishing. Other related tasks included snow/leaf removal, light plumbing and electrial work, and maintaining the general cleanliness of the storefront, bathrooms and stock room.

Occupational Qualifications:

• Thorough working Knowledge of equipment, materials and methods used in cleaning and custodial work.

• Exemplary ability to carry out simple and complex directions.

• Strong ability to communicate effectively both verbally and in writing.

• Adept at performing a variety of tasks often on short notice.

• Profound skills in handling a fast paced, varied and busy work environment.

• Proven ability to lift over 100 lbs in weight.

• Understanding of the implications and safe use of chemicals commonly used in cleaning/maintenence tasks.

• Knowledge and use of appropriate safety protocol in the use of power equipment.

• Monitoring building security and executing safety protocol as recommended by management.

• Prioritization of resident satisfaction.

• Notifying management concerning the need for major repairs or additions to building operating systems.

• Ability to handle on-call situations and work past regularly scheduled hours. This includes any necessary locking/un-locking of areas outside of work hours. 

• General knowledge of pool cleansing and maintenance. (ability to perform any task not requiring pool lisensure) 

Work History

2016-062016-10

Building Technician (Temporary Position)

Colony at Edina
  • Responsible for meticulous upkeep of grounds, amenities, building exteriors and leasing office, parking lots and other community buildings.
  • Remove trash from office areas and apartment community perimeter on a daily basis.
  • Assist Maintenance Supervisor/Property Manager and/or perform assigned maintenance tasks in a timely manner.
  • Assist in the cleaning of available apartments and or models.
  • Assist maintenance team with snow removal (If applicable).
  • Assist in the troubleshoot/repair of mechanical, carpentry and electrical problems.
  • Report any maintenance concerns for repairs on available apartments, models, clubhouse, and/or common areas to the Maintenance Supervisor.
  • Meticulously maintains curb appeal.
  • Assist management team with other various tasks required.
  • Uphold all company policies, goals and values.
  • Represent the community in a professional manner at all times-on/off property.
  • Deliver communication documentation to residents and/or management.
  • Ensures that unsafe conditions are corrected in a timely manner.
  • Learns and ensures compliance with all company, local, state and federal safety rules.
  • Immediately report all unsafe conditions.
2013-022016-03

Customer Service Representative

Chuck and Don's
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Operates registers and assures accurate balance.
  • Performs exceptional service in building and maintaining customer base.
  • Recognized via numerous awards for exemplary customer service.
  • Maintains cleanliness of storefront, bathrooms, and stock room areas.
  • Performs minor maintenance on light fixtures, freezers, and plumbing. 
  • Performs inventory on stock and organizes products in warehouse room.
  • Stocks/merchandises products on the floor.
  • Process outside orders and deliver them to their requested location. 

Education

2010-092014-06

High School Diploma

St. Anthony Village Highschool

General Education 

2013-08Present

B.S. Medical Lab Technology/A.S. Chemistry

Anoka Ramsey Community College/University of Minnesota

Post Secondary generals completed. (currently working towards degree via part-time online courses)

References

Dave Laschansky

Chuck & Don's - Store Manager

Contact Information - Cellular number - 651-343-7774

Amanda Asfeld

Chuck & Don's - Assistant Store Manager

Contact Information - Cellular number - 651-717-8196

Mona Lewis - General Manager

General Manager - Colony of Edina

Contact Information - Cellular number - 612-730-4544