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Summary

A results oriented leader, passionate about staff development, client relations, and implementing strategies to help increase productivity.

Work experience

Berkshire Hathaway GUARD Insurance Companies

Mar 2016Present

Classification Analyst

  • Commercial multi-line underwriting with a specialization in payroll provider agencies
  • Developed and implemented resources to increase team efficiency (training materials, best practices, and quick reference guides)
  • Increase production through professional relationships and field visits to agencies
  • Wrote specialized underwriting manual for broadened workers' compensation appetite program

Self Employed / Independent Contract Work

Jun 2015Mar 2016

Media Production Specialist

  •  Video and multimedia production for small businesses, public agencies, authors, and non-profits

University of California Davis

Dec 2014Jun 2015

Supervisor, Audio Visual Engineering

  • Supervision of full time staff, student technicians, and audio/visual technology for 150+ classrooms
  • Implementation of customer relation management (CRM) software for entire department
  • Development of safety policies and department procedures
  • Project organization and labor assignment for department
  • Awarded Community Partner Certificate for work with Solano County Office of Education

National University

Sep 2012Dec 2014

Online Information Center Manager

  • Developed and implemented student recruitment strategies and retention procedures
  • Business development and outreach for alumni, military, businesses, and local educators
  • Monitored the effectiveness of the center's lead-tracking, admissions conversions, and retention
  • Regional management of social media communications for five University locations
  • Staff and facility management (performance appraisals, safety, budgeting, and vendor relations)

National University

Aug 2008May 2012

Conference Services Coordinator

  • Marketed University facility rental space
  • Contract negotiation and management for corporate, government, and non-profit organizations
  • Scripted, filmed, and edited multimedia projects for regional University marketing
  • Designated Social Media Representative for the Sacramento Campus
  • Coordinated Northern Commencement graduation ceremonies (Sacramento Convention Center)
  • Management of financial database, including accounts receivable & accounts payable

Capital One Commercial Lending

20032008

Business Development Manager

  • Managed commercial production for 9 branches, over 100 sales representatives
  • Represented company and products at industry trade shows
  • Developed production-based marketing and training tools
  • Exceeded monthly volume records for division, 200M (June 2006 benchmark)

Flexovit Abrasives

20012003

Warehouse Manager

  • Oversight and hiring of warehouse personnel
  • Managed warehouse expense budget and freight carrier decisions
  • Adhered to Cal/OSHA warehouse safety standards

Awards

2015 "Community Recognition" Solano County Office of Education

2012 “Exceptional Employee Award”  (Regional Award), National University, Q1 and Q3

2011 “President’s Player Award” (University Award), National University

2007 “Billion Dollar Club” (National Award), Capital One

2006 “Top Account Executive” (National Award), Greenpoint

Professional Portfolio

Objective

Increase productivity and profitability with a growth-driven organization. Exceed all employer expectations through self-determination, relationship building, teamwork, and innovation.

Skills

Leadership Development

My background in management has spanned multiple industries. In commercial real estate lending, I led a group of area mangers throughout the Pacific Northwest. In addition, I mentored and trained over 100 account executives on commercial production for nine wholesale branches. My leadership roles in higher education were over teams of admissions advisors tasked with lead generation, community outreach, and student retention. We have established a strong culture and high-level of morale. Each staff member understood the value of aligning their passions with the organizational mission.

Digital Marketing

I have produced numerous video, motion graphic, and print projects for government agencies, corporate clients, non-profits, and small business owners. I have received national awards for my work with Greenpoint Commercial and a statewide award with National University.

Business Development
I have conducted B2B outreach for the past 10 years. From small business consultation to Fortune 500 organizations, my skills have been proven through multiple performance awards. Beyond the corporate world, I have also excelled at military, local government, and education outreach efforts.

Education

National University

Aug 2012Present

Master of Arts in Strategic Communications

The objective of the program was to develop effective, strategically sophisticated professionals who possess the full complement of analytic and practical tools to lead communication efforts. It fosters strategic thinking, logical analysis, and solution generation. (Source: www.nu.edu)

National University

Apr 2009Jul 2012

Bachelor of Arts in Digital Media Design

Create active and interactive content with graphics, animation, sound and video using media authoring software. Program covered principles of graphic and information design in the generation of digital media projects. (Source: www.nu.edu)