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Professional Summary

I am a previous small business owner and successful entrepreneur with extensive experience in sales and customer service. I recently obtained my MBA and have a passion for data analysis, art, process improvement, writing, and project management.

I have been recognized by my peers, my employers, and my professors for showing initiative, for having a strong business acumen, and for embracing a problem-solving mentality. I am genuinely driven to leadership roles but will delegate as necessary, especially when my skills aren’t sufficient for the task at hand. I understand the need for prioritization, especially as projects linger. I have little tolerance for doing work just to do work and I align my priorities within a results-oriented work environment.

I am an optimist by nature, eager to work proactively with new teams to face new challenges. I sometimes lack focus but with so many interesting nuances to business and to life, specializing in just one area seems almost criminal. I enjoy pivot tables in Excel as much as I do presentations in PowerPoint; running reports in SAS as much as designing a logo in Photoshop; the analytical along with the conceptual.

I am a firm believer that business, art, and learning do not have to be separate disciplines, and that purposefully separating them only disenfranchises customers, employees, managers, and owners.

Work experience

May 2014Present



·         Responsive to customer needs in beverage service, merchandising, and sales

·         Personable and outgoing to all customers, with an earnest desire to make sure every experience is pleasant and memorable

·         Active role in maintaining store presentation as well as facilitating an able work environment for all partners

Jun 2011Aug 2013

Director of Sales


·         Increased territory sales by 60% and existing customer sales by 208% in first year by focusing on solution-selling and implementing a proactive CRM system

·         Exceeded monthly sales goals within first year

·         Expanded Northwest Ohio client list by over 70% in first year

·         Maintained a streamlined daily and monthly schedule to meet or exceed all quarterly sales goals

Feb 2010May 2011

Wine Consultant

The Olde Wine Cellar

·         Educated and informed new owners regarding trends within the wine industry as well as local business and sales patterns

·         Expanded ‘wine of the month’ program by 30%, including the addition of various local business owners and their clients

·         Managed all aspects of weekend wine tasting events, from wine selection to distribution and interaction with patrons

Aug 2005Feb 2010

Owner / Manager

The Olde Wine Cellar

·         Managed all aspects of daily operations: procurement, inventory levels, finances, quality assurance, logistics, and sales

·         Increased customer participation in weekly wine tastings by 20-30% each year for over 5 years and developed solid long-term customer relationships

·         Increased working inventory levels (50% increase over 5 years)

·         Expanded the geographic reach of the store by 5 cities through improved marketing forms and key distribution advertising outlets


Jan 2013Aug 2014

Master's Business Administration

Cleveland State University

Concentration in operations and supply chain

Inducted into Beta Gamma Sigma, April 2014

Aug 2001May 2005

Bachelor of Arts

Cornell University


Public Speaking
• Excellent presentation skills to all levels of an organization
Sales and Customer Service
• Advanced sales and marketing skills focusing on solution-oriented techniques, working within a CRM environment • Exceptional interpersonal skills with a focus on customer and client satisfaction • Demonstrable commitment to customer service and professional excellence
Computer Proficiency
• Expertise in Microsoft and Adobe software packages, including Word, Excel, PowerPoint, InDesign, and Photoshop
Data Analysis
• Advanced forecasting and data processing skills utilizing statistical analysis with SAS, MiniTab, and Excel • Extensive analytical and organizational skills with a focus on problem-solving, prioritization, and multitasking


Supply Chain Management using SAP

Cleveland State University Monte Ahuja College of Business
• Knowledgeable in configuring master data and in using SAP ERP 6.0P through all aspects of the procurement cycle


Terri Mrosko, Senior Director of Alumni Engagement at Case Alumni Association

I have known Jon for a number of years beginning with his role as wine consultant and owner at the Olde Wine Cellar. He exemplifies professionalism, strong knowledge of wine and was one the reasons the shop grew in popularity in recent years. He has a likable personality and is easy to talk to. Jon also worked as an editor for columns that I write for the Plain Dealer. He was reliable, thorough and did an outstanding job in that role.

Mike Jacobs, Owner and Manager of the Olde Wine Cellar

Jonathan did a very thorough weekly and monthly sales analysis with projections that are thus far spot on. Spread sheets and graphs were very easy to understand, and his recommendation to close the store on Mondays has already saved us money