Printing tool Download PDF


  HTML, CSS, Liquid, Mono, .NET, AppleScript, Bash, DOS, UNIX Command Line savvy    
Microsoft Office, Access, FileMaker, Adobe Creative Suite, iLife, iWork, Final Cut Pro, Ghost, Google Apps    
  Windows Server, Active Directory, LDAP, Exchange Server, Blackberry Enterprise Server, SharePoint, VPN, VNC    
  OS X, Windows, Linux, Virtualization, iOS, Android, Windows Mobile

Work experience

Apr 2012Present

Managing Member

Game Mod Pro, LLC
  • Developed products that focused on "Green Gaming", reducing the ecological footprint and energy use through custom modification and repair services.
  • Designed shopping cart site and automated delivery of said products with 72 hour turnaround.
Aug 2008May 2012

Owner / Manager

Wii Mod Pro
  • Provided local video game system repair and customization services, as well as Apple Certified repair and consulting for Macs and iDevices.
  • Successfully managed business, online website, and two employees.
May 2007Aug 2007

Desktop Support Lead (Contract)

Astreya Partners, Inc.
  • Assisted in developing a team of contractors for desktop support positions at Google, Inc.
  • Monitored corporate training and methodology, documenting issues and providing feedback.
Feb 2007May 2007

Desktop Support Lead (Contract)

Milestone Technologies
  • Team Leader, assisted in Intranet migration project at Palm, Inc. utilizing Active Directory and SharePoint 2007.
  • Maintained Helpdesk support after migration, documenting tickets and resolving issues real-time over the phone.
Mar 2003Feb 2007

Data Services

CVIS, Inc.

• Designed and implemented a sales portal with SharePoint 2003 for the goal of department collaboration during pre- sales process, resulting in 60% increase of sales involving implementation and training, as well as setting a standard for communication between teams.• Maintained custom CRM with MS Access, as well as integrating customer database with SharePoint 2003 to better integrate Accounting and Sales Departments.• Designed strategy to encourage customer adoption of product updates, increasing vertical product upgrades and subscription renewal by 40% in six months.• Published documentation for internal KBA and trained employees on software and hardware.• Performed lead generation targeting specific industries in focused areas, building relationships on Executive / Principal level. 

Jul 2002Mar 2003

Service Manager

Recycom Technologies

• Managed computer repair service department by evaluating, diagnosing, and quoting services.• Responsible for all Apple computer repairs and upgrades.• Major focus on Laptop repair and reconditioning corporate units to suit consumer market.• Built, marketed, and sold machines specifically for low-income families and students in need. 

Aug 1998Apr 2001

Service Manager

Mac Community Computers
  • Responsible for an Apple certified service and repair department and managed two technicians
  • Dealt with Apple on a firsthand basis, handling all warranty repairs in the area.
  • Reduced turn-around time 70% for warranty repairs, resulting in increased payoff for RMA parts per AppleParts Ordering System.
Oct 1997May 1998

MIS Technician

frog Design, Inc.

• Managed Macintosh system architecture for new location utilizing Retrospect Server and Timbuktu.• Designed and implemented employee database with FileMaker Pro for HR department. 

Jul 1996Oct 1997

Macintosh System Specialist

Mac-Pro Systems
  • Established relationships with Mac resellers and service centers, providing parts and component level repair services.
  • Consulted recording studios, design houses, and educational facilities with implementing Macs as workstations. Provided onsite support services, as well as training and emergency troubleshooting.
  • Developed close relationships with head engineers at DigiDesign and Opcode beta testing on Macintosh System 8.
Feb 1995Jul 1996

Service Technician

All-Mac, Inc.
  • Responsible for troubleshooting any issues involving the classic Mac OS, software crashes, and incompatibilities with third party extensions.
  • Successfully evolved into full time on-site services for private schools, university departments, design centers, and publishing houses throughout the Bay Area.




Cross-functional, hands-on computer support professional; 20+ years of Mac support experience and highly proficient with Windows Server, Active Directory, and Virtualization software. Problem solver aimed at assessing business issues and designing solutions. History of success with innovative ideas, team development, and program implementation.


I am a new Father and making the switch from entrepreneur to employee. I am only interested in opportunities that are a good match with my skills and located in the San Francisco Bay Area. I can be reached by phone at (408) 256-2277 or email at [email protected] 


Oct 2008Present

Apple Certified Support Professional, (ACSP)

Feb 2013Present

Apple Certified Associate, Mac Integration 10.8

Nov 2008Nov 2010

Apple Certified Desktop Technician, (ACDT)

Sep 2008Sep 2010

Apple Certified Help Desk Specialist, (ACHDS)