• Designed and implemented a sales portal with SharePoint 2003 for the goal of department collaboration during pre- sales process, resulting in 60% increase of sales involving implementation and training, as well as setting a standard for communication between teams.• Maintained custom CRM with MS Access, as well as integrating customer database with SharePoint 2003 to better integrate Accounting and Sales Departments.• Designed strategy to encourage customer adoption of product updates, increasing vertical product upgrades and subscription renewal by 40% in six months.• Published documentation for internal KBA and trained employees on software and hardware.• Performed lead generation targeting specific industries in focused areas, building relationships on Executive / Principal level.
• Managed computer repair service department by evaluating, diagnosing, and quoting services.• Responsible for all Apple computer repairs and upgrades.• Major focus on Laptop repair and reconditioning corporate units to suit consumer market.• Built, marketed, and sold machines specifically for low-income families and students in need.
• Managed Macintosh system architecture for new location utilizing Retrospect Server and Timbuktu.• Designed and implemented employee database with FileMaker Pro for HR department.
Cross-functional, hands-on computer support professional; 20+ years of Mac support experience and highly proficient with Windows Server, Active Directory, and Virtualization software. Problem solver aimed at assessing business issues and designing solutions. History of success with innovative ideas, team development, and program implementation.
I am a new Father and making the switch from entrepreneur to employee. I am only interested in opportunities that are a good match with my skills and located in the San Francisco Bay Area. I can be reached by phone at (408) 256-2277 or email at [email protected]