Work History

Work History
Nov 2012 - Present

Ramp Agent

Delta Air Lines

Operations

  • Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
  • Checked air cargo against documentation to identify and resolve any discrepancies.
  • Trained on operation of various aircrafts
  • Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
  • Maintained a friendly, positive attitude when dealing with distressed passengers.
  • Calculated the aircraft weight and balance
  • Work within flight operations to maintain a culture of safety with efficient procedures.
  • Transport luggage and cargo to various airport locations
  • Utilize communications systems to direct the movement of pilots and ground personnel.
  • Maintain friendly attitude, assist passengers with boarding in any way possible

Leadership

  • Responsible for coordinating a team in loading and servicing the aircraft while parked in the gate
  • Responsible for having team complete assigned tasks
  • Highly team oriented
Aug 2012 - Nov 2012

Air Cargo Agent

Swissport
  • Assisted with estimating weights, heights and centers of balance to make precise placements.
  • Worked the docks, offloading trucks
  • Assisted with creating cargo manifests
  • Assisted in tie-downs, break-downs of cargo pallets
  • Team Oriented Environment
Mar 2011 - Nov 2012

Waiter

Steak n Shake
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Cleaned and sterilized equipment and facilities
  • Responsible for coordination of up to 18 servers in restaurant with capacity of 200.
  • Executed daily production lists and goals
  • Filled out orders of customers, made recommendations on dining selection
  • Work in a team environment
  • Maintained friendly, customer oriented attitude

Education

Education
Aug 2014 - May 2016

B.S. in Business Administration with major focus in Marketing

Roosevelt University

Involved in the Latino Club, as well as a being a Computer Tech Lab Aide

Jan 2012 - Jan 2014

Associate of Science (A.S.)

Harper College

Great deal of traveling to many new locations took place during time as student at Harper College. 

Portfolio

Skills

Skills

Cultural Diversity

Problem Solving

Observation

Acoustic Guitar

Clarinet

Teamwork

Negotiation

Social Media

Leadership

Project Management

Research

Public Speaking

Customer Service

Microsoft Office

Airline Management

Team Leadership

Travel

Certifications

Certifications