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Microsoft Office
VMware Esxi
Apple iPad / iPhone
Cisco Switches & Routers
CUCM 8.5
Citrix Remote Desktop
Microsoft Windows
Laser Jet Printers & Zebra
Windows Phones
Active Directory

Work experience

Jan 2008Present

Helpdesk Analyst

New York Road Runners
  • Troubleshoot any user PC desktop/ Laptops related issues (i.e. Spyware and/or virus removal procedures, Microsoft office 2007/2010 issues, hardware failure, etc.)
  • Utilize Exchange 2010 for resolving e-mail issues remotely and hands-on
  • Configuration of Cisco Routers - Platform: 2800, 3640, 2600
  • Configuration of Cisco Switches - Platform: Cat3550, Cat2950
  • Configuring and Providing support to MAC OS X 10.6 Snow Leopard, 10.7 Lion (Mac office 2011, IPads. IPhones, etc.)
  • Responsible for resetting voicemail passwords and locked mailboxes in Cisco Unity voicemail system as well as troubleshooting message waiting indication and call handler configurations for users
  • Provide VPN configuration for end-user to access servers from outside our network
  • Install And Troubleshoot Adobe Creative Suite for PC/Macs
  • Troubleshoot issues related to LAN configurations.
  • Create and Troubleshoot user accounts in Active Directory/ MS Exchange Server
  • Understanding of VOIP protocols and Codecs SIP, RTP, G.711, G.729, H.323
  • Installation and Troubleshooting of VoIP/IP Telephony
  • Design, implementation, ongoing management and troubleshooting of Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager.
  • Deployment of Cisco IP Phones - Series: 7942

Field Service Technician

Siemens Business Services
  • Perform on-site analysis, diagnosis, and resolution of complex PC/MACproblems for a variety of end users, and recommend implement corrective hardware /software solutions, including off-site repair as needed
  • Process units for shipping which need to be sent out to our service center for repair
  • Provide Data Management/Recovery for client’s hard drives
  • Create network solutions for clients who have multiple online-capable devices at home (i.e. How to share files with all network capable devices on the home network)
  • Troubleshoot and repair Hewlett Packard laser Jet, Lexmark , Dell and IBM Printers
  • Configure and repair Laptop’s including, IBM, COMPAQ,TOSHIBA, HP and DELL

Lead Service Technician

Best Buy
  • Configure/troubleshoot local and network printers
  • Deploy and roll-out new and used PC’s and printers
  • Support Microsoft Office suite, installation and troubleshooting
  • Install new operating system on a variety of PC models as well as format hard drives; creating and distributing images with Norton Ghost
  • Assisting in syncing Blackberry with Microsoft Outlook
  • Repair PC's including, IBM, COMPAQ, HP and DELL
  • Troubleshoot and repairHewlett Packard laser Jet, Lexmark and Epson Printers

Jr. Network Administrator

American Income Life
  • Assist users with login issues, locked accounts and password resets
  • Deploy and roll-out new and used PC’s and printers across Network
  • Sync user Outlook settings, e-mails, calendar, and address book
  • Access servers to backup, store, or recover client files and folders (Documents and Settings folder,)
  • Provide System/Network administration support to Windows Server 2000



Diploma in Computer Technical Support/Help Desk

The Chubb Institute

Office Technology System

Hudson Community College


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