Vice President Business Development & Global Relationship Management
Global leader for 4 major financial service clients totalling over $80mm in annual revenenue and over 3,000 FTE. Responsible for growing client revenues 20%+/year in global business outsourcing and process optimization. Focused on improving efficiency of processes by 50% and effectiveness 2 - 5 x through Genpact's Smart Enterprise Process and Lean Six Sigma. Primary processes include Collections, Customer Service, Analytics, Sourcing, Finance & Accounting, Risk Management, and Commercial Underwriting.