Jonathan Burns


Jonathan is a very modest person, so finds it difficult to speak about himself.  As a person, he

has many positive qualities to bring to the table. 

Jonathan has a somewhat child like enthusiasm, always looking to expand his knowledge, progress as a person and try new things. 

Jonathan is very down to earth, with realistic expectations in life and career. 

Jonathan is someone who prefers to be kept busy, work hard and simply, get on with the job.  He would prefer to be recognised by standard of work, rather than favouritism. 

Although Jonathan is someone who generally has a reserved and quiet personality, this does not to lead to problems when building relationships within or outside the work place.  Generally, he will become more outgoing and insightful once feeling comfortable within a group. 

Jonathan enjoys variation and is very adaptable  This not only helps prevent tedium, but also allows him to use his full range of skills. 


Physical: Football, Cycling, Forest Runs, Keeping Fit

Mental:  Reading, Browsing, Science, Modern History, Politics

Technical:  DIY, Gardening



Call and Email based customer service

Responding to incoming calls and email, from both internal and external customers.     Roles:   Xerox Document Imaging: Front line Support   Fasthosts Internet: Front line Customer Support    

Windows and Microsoft Office/Open Office applications

From proffessional, educational and personal experience.          

Work History

Work History
Mar 2008 - Jul 2009

Front Line Customer Support

Fasthosts Internet LTD
Remote desktop support role, in a very busy call center, resolving or escalating incoming technical issues via calls and emails.


  • Accepting incoming calls, regarding technical and administrative issues and queries.
  • Resolving technical issues remotely
  • Providing product guidance via calls and emails
  • Escalating system faults to higher level department
Mar 2007 - Mar 2008

Data Migration


Centralisation of Customer Data.  Analysing data from several sources and migrating specific information across the central database.


  • Analysing data
  • Arranging data into specific format
  • Quality Control checks
Jan 2006 - Mar 2007

Internal Front Line Support

Xerox Document Imaging

In house IT Front line Support, accepting incoming calls and emails from colleagues within other departments.  This issue would then be resolved or escalated, with routine tasks actioned in-between. 


  • Logging incoming calls and emails
  • Resolving or Escalating Technical issues
  • Data Backups
  • Software installation and updates
  • PC builds/configuration/network installation
  • Assigning tasks to other members of the team
Jul 2004 - Jan 2006

Document Imaging Specialist

Xerox Document Imaging

Conversion of paper documents into an electronic format. 


  • Logistics:  Removing boxes from lorry and moving to processing area.  Ensuring that all boxes and individual documents have been checked and recorded onto the system. 
  • Preparation:  Preparing paper documents, of varying conditions, in order to be scanned. 
  • Scanning: Scanning the prepared documents in to an electronic format.
  • Quality Control Checks:  Checking through each scanned documents, to ensure  minimal faults and resolving if necessary.   
  • Validation:  Categorisation of scanned documents 
  • Storage:  Moving boxes from processing area into a storage unit.


Sep 1997 - May 2002

Dene Magna School

Subject: Grade

  • Design and Technology: Resistant Materials: C
  • English: Languages: B
  • English: Literature: C
  • German: D
  • History: B
  • Maths: A
  • Physical Education: A
  • Science Double Award: AA