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Jonathan J. Moody II

Technical analyst

Education

2008-082010-08

Associates Degree

Wharton County Junior College
2016-092017-08

Associate of Science in Cybersecurity

TSTC

Work History

2015-012016-08

Technical Analyst

Shipcom Wireless

Technical Analyst-Shipcom Houston, Texas

Provide technical support to the VA hospital logistical department that use company proprietary software for supply chain of command.

Went on-site to install and configure Window 7 based client machines and trained VA personal on proper use of the DB software and hardware used.

Followed strict SLA guidelines set by the company and the Department of Veterans Affairs for quick, precise client issue resolution.

Maintained and edited internal knowledge base known issues,

2013-062014-11

Operations Specialist

Oceaneering

Operations Specialist-. Houston, Texas- Provide client support with Port vision and SMS software solutions.

 Troubleshoot and resolve Windows OS systems.

Troubleshoot and configure networking services: DNS, FTP, POP, SMTP.

Help create internal knowledge base using Salesforce 

2013-042013-06

Technical Support Specialist

Health Club Systems

Technical Support—, Sugarland, Texas

Provided end user support for HC POS software and hardware issues.

Co developed an iOS and Android application for health club managers to effectively run and maintain their club needs.

Maintained database of club member personal information on a daily basis.

2010-122013-02

Systems Analyst

Harris County Engineering

Systems Analyst III—, Houston, Texas— Assisted the engineering department with hardware and software use, troubleshooting and deployment.

Networked end-users to a common FTP server for massive file sharing.

Trained and assisted users on Autodesk and Adobe software, including Civil 3D, Architecture and 3D modeling.

Deployed new desktops and peripherals for use, including printers, plotters, scanners and 3D printers

Skills

Help desk and technical support

Client follow through

Conflict resolution

Critical thinking

Time management

MS office suite

2013, 2016, 365

Windows operating systems

 7, 8.1, 10

Linux operating systems

Kali, CentOS, Ubuntu

Computer hardware
Windows server operating system

Windows server 2012 R2

Certifications

Comptia A+

Dell Certified Lead technician

Dell Certified Soft skills

Dell Certified Windows 7