Jonathan J. Moody II
- 10721 Padon Road Needville Texas 77461
- [email protected]
Technical Analyst-Shipcom Houston, Texas
Provide technical support to the VA hospital logistical department that use company proprietary software for supply chain of command.
Went on-site to install and configure Window 7 based client machines and trained VA personal on proper use of the DB software and hardware used.
Followed strict SLA guidelines set by the company and the Department of Veterans Affairs for quick, precise client issue resolution.
Maintained and edited internal knowledge base known issues,
Operations Specialist-. Houston, Texas- Provide client support with Port vision and SMS software solutions.
Troubleshoot and resolve Windows OS systems.
Troubleshoot and configure networking services: DNS, FTP, POP, SMTP.
Help create internal knowledge base using Salesforce
Technical Support—, Sugarland, Texas
Provided end user support for HC POS software and hardware issues.
Co developed an iOS and Android application for health club managers to effectively run and maintain their club needs.
Maintained database of club member personal information on a daily basis.
Systems Analyst III—, Houston, Texas— Assisted the engineering department with hardware and software use, troubleshooting and deployment.
Networked end-users to a common FTP server for massive file sharing.
Trained and assisted users on Autodesk and Adobe software, including Civil 3D, Architecture and 3D modeling.
Deployed new desktops and peripherals for use, including printers, plotters, scanners and 3D printers
Client follow through
2013, 2016, 365
7, 8.1, 10
Kali, CentOS, Ubuntu
Windows server 2012 R2
Dell Certified Lead technician
Dell Certified Soft skills
Dell Certified Windows 7