Work History

Work History

Community Watersports

Mar 2012 - Sep 2015

Director

Community Watersports  CIC is a Community Interest Company established for the purpose of establishing the first Cable Wakeboard facility in Northern Ireland to showcase and proving the concept of urban watersports in Belfast.

This is a unique pilot watersports project that has built a community of urban watersports enthusiasts from scratch and reaches out to the greater Belfast community to deliver the social development needs outlined by the Northern Ireland Assembly. 

Responsibilities:

Strategic Planning & Management; Facilities , Operations & Risk Management; Business Development; Recruitment & Line Management; Budgetary Control; Complex Stakeholder Management.

Staff & volunteer mentoring and training; build a strong management team; build lasting partnerships with large community and governmental stakeholders; set regional strategy to expand; pilot new programmes to test key strategies; and oversee operational delivery.

RFL: Permanent Australian Residency Visa

Mastercraft Ireland

Feb 2008 - Mar 2012

Managing Partner

Mastercraft Ireland holds the sole Irish distribution rights for the premium global leader in performance powerboats. Established in 1980 it is an industry leader in Ireland for luxury boats; boat servicing and maintenance; watersports equipment;  professional watersports event management.

Passionate about the sports they are used for and ensuring the best customer experience available in Ireland.

Responsibilities:

  • Determine objectives for Mastercraft Ireland and ensure delivery
  • Business development and sales management
  • Act as the values' leader for Mastercraft Ireland
  • Financial planning and management
  • Approve all new position descriptions, new hires, promotions and any disciplinary action, including firing of employees;
  • Review and approve all partner and manager annual performance reviews before they are delivered
  • Marketing & Events, from boat shows to world championship events
  • Manage strategic vendor relations and vendor contracts;
  • Develop and gain buy-in for market positioning, messaging and annual marketing plan and assisting those assigned to implement it as needed;
  • Develop alliances with 3rd parties;
  • Represent Mastercraft Ireland at key community events, firm functions and other meetings
  • Sales - Review the sales pipeline, refine the sales process and assist in closing engagements, as needed;
  • Review and qualify prospective clients to ensure good fit and accept clients;
  • Review and approve all proposals to clients.
  • Client Service including escalated client concerns as warranted
  • Risk & Safety Management - Ensure Mastercraft Ireland is protected against risk including managing the firm’s insurance and legal obligations and exposure.
  • Technical support - liaise between factory and local technical support teams to provide country-wide service
  • Technician - Trained MasterCraft, Ilmor & Indmar marine technician

Mastercraft International 

Jan 2006 - Jan 2008

Regional Sales Manager, Global Team

The global leader in  performance sports boats specialising in waterski, wakeboard and wakesurf towed watersports sports. 

This role required extensive international travel to build strong relationships to develop new and existing distribution channels through working closely with dealer principals in key international markets. Central & Eastern Europe, South Africa, Korea, Thailand & Japan.

Responsibilities:

Business development and direct sales. Develop an in depth understanding of customer needs; cross cultural sensitivities; achieve sales targets; increase business opportunities; analysis of sales figures; manage all sales activities within the regions; logistics & delivery management; end to end sales process management; build technical support networks between local service centres and MasterCraft's direct and partnership suppliers

Education

Education

Queen's University Belfast 

Sep 2012 - Sep 2013

Masters in Business Administration

An MBA tunes the ability to converse across the wide variety of elements that make up a business organisation. From Management Information Systems to Corporate Social Responsibility; from the balance sheet to strategic development. Adding this level of academic rigour to a hands-on approach and entrepreneurial drive opened a whole new dimension in business thinking.

Staffordshire University

Sep 2000 - Aug 2004

Bachelor of Business 2.1 Hons

With a broad background in a family business and school level economics this bachelors degree developed key skills from accountancy to economics and tort law to ethics. This is where the first interest in entrepreneurial approaches was combined with a basis in business ethics. 

Skills

Skills

Experienced licensed boater

With a lifetime on the water using powered small craft and sports boats for both commercial work, sports delivery and event towboat driving engrains intuitive boat handling in a diverse range of conditions. 

Watersports Coach

Many years developing and delivering coaching programs and training from absolute beginner to championship level. Patience and quick thinking allows the adaption of the tailored transfer of skills to many learning styles. The most interesting was successfully coaching groups of Japanese kids with no translator. 

Certifications

Certifications