Jonah Huasasquiche TIto

  • 5505 WestFord RD Philadelphia Pennsylvania
Jonah Huasasquiche TIto

MBA ITIL

Summary

MBA, ITIL with over 8 years experience in project management, strategic planning and business analysis. Specific expertise in operational processes improvements, and IT service management, with experience in different sectors: IT Services and Bank.

 

Strategic manager with strong interpersonal, communication, problem solving and decision making skills. Ability to establish and maintain strong alliances; lead and motivate teams; drive projects to successful completion; convey complex technical requirements/data; exceed customer expectations and achieve bottom-line results.  

Work History

Work History
Jun 2012 - Aug 2014

IT Specialist

IBM

Principal functions:

  • Coordinate and drive all aspects of software development life cycle (SDLC). Create, manage and maintain project plans, testing plan, implementation plan, communications plan, training plan, and support plan.
  • Manages and drives the Change Management process. This includes tracking and reporting of release/maintenance window preparedness as well as post change results, impacts and trends.
  • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
  • Manage against the core KPI’s ensuring the team and members are reaching the goals, SLA’s, and OLA’s.
  • Serve as the project manager for the analysis, design, development, implementation, support of IT Service Management (ITSM) solutions and business applications including customer requirements and customer satisfaction.

 Main achievements:

  • Successfully minimising risk by 30 % on all projects
  • Established and maintained strong client relationships over 90 % of satisfaction.
  • Accelerated time-to-market for embedded software by 25 % through use of appropriate software quality tools, improved debugging methods, and timely personnel training.
Feb 2009 - May 2012

Change Manager

Banco de Credito del Peru

Principal function:

  • Manages and drives the Change Management process. This includes tracking and reporting of release/maintenance window preparedness as well as post change results, impacts and trends.
  • Minimize adverse impacts of incidents and problems affecting the business caused by errors in IT infrastructure and initiate actions to prevent recurrence of incidents related to those errors.
  • Coordinate and drive all aspects of software development life cycle (SDLC). Create, manage and maintain project plans, testing plan, implementation plan, communications plan, training plan, and support plan.
  • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
  • Change Management including controlling change and protect services when executing change.
  • Develop and deliver change management approaches for the implementation of process improvements.

Main achievements:

  • Alignment of processes and workflows with ITIL methodology that resulted in significant cost savings about 30%.
  • Correction of Change Management process along with new KPI’s.
Oct 2007 - Jan 2009

Business Analyst

Prima AFP

Principal function:

  • Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
  • Performs feasibility analysis, scopes projects, and works with the project management team to prioritizes deliverables, and negotiate on product functionalities
  • Define the business problem and primary objectives of new projects. Identify and validate the key business requirements.
  • Reads and interprets case management systems and functional technical literature and translates in terms understandable to the end-users.

 Main achievements:

  • Implemented the following modules to maintain efficiency: Benefits and Accounting.
  • Completed projects within predetermined scope.

Education

Education
Aug 2012 - Dec 2014

MBA

ESAN Graduate School of Business

Management General

Mar 2002 - Dec 2009

Bachiller

Universidad San Martin de Porres

Systems Engineering

Skills

Skills

Windows, AIX, Host


Communication


Risk Assessment


Conflict Resolution


Technical Support


Team Leadership


Sql, Oracle, Db2


Process Management


Incident Management


Microsoft Office


Business Analysis


Change Manager


Teamwork


Release Management


Project Management


Certifications

Certifications
Jul 2014 - Present

ITIL V3

New Horizons


Nov 2010 - Present

ITIL v2

New Horizons


May 2010 - Jul 2010

AIX Administrator

Synopsis