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Summary

Professional experience of 6 years in customer facing roles, and, 3 years in application support in financial services. My meticulous and pro-active approach towards objectives, give me an unbiased view in resolving technical problems and managing issues effectively.

Work experience

Jun 2008Oct 2008

Senior Technical Officer

Mobisle Communications Ltd
Responsible for 1st line of support, on a 24/7 rota basis, mostly on server side components, installed on unix-based servers.
Feb 2008May 2008

Technical Support Call Agent

Telepage Ltd
First line of support on ADSL and DTTV services.
May 2007Jan 2008

Software Developer

6pm Ltd
Tasks assigned included reporting using Business Objects XI Designer, Web Intelligence XI and Desktop Intelligence XI on Oracle and Microsoft SQL Server databases, research as required by management, and, reviewing documentation. Sub-contracted by 6pm plc for five months to work at Focus Solutions Group plc (UK). Involved on various projects, supporting and coding web-based interfaces using Goal Technology. The latter development tool allows development using a GUI-based IDE and JavaScript for client-side development of web-based UIs.
20052008

Student

STC Training
Sep 1998May 2007

Signatory Clerk / Support Officer

APS Bank Ltd
First/second line of support on PROFITS/APS, desktop and application backend support for other applications. Reporting using Oracle SQL and PL/SQL, and Crystal Reports XI as required by the business (36 months), and, administration of Crystal Reports XI Server. Back office, front office cashier and customer care at Floriana branch, Pitkali branch and Valletta branch (6 years). Coin cashier for six months at Valletta branch

Education

St. Aloysius College

STC

References

Charmaine Portelli

Hadrian Sammut

Skills

Visual Basic .NET
NCC Education - Advanced Diploma in Computer Studies.  I hold a credit grade in this subject at an advanced level.  
PC Support Technician
NCC Education - Diploma in Computer Studies.  I hold a distinction grade in this subject.  I have also read extra curricular literature on this topic out of interest for the subject.
Project Management
NCC Education - Advanced Diploma in Computer Studies.  I hold a distinction grade in this subject.  I have also read extra curricular literature on this topic out of interest for the subject.    
ITIL
NCC Education - Advanced Diploma in Computer Studies.  My dissertation involved the study of a business case where I applied ITIL (v2) standards to an existing business scenario, intended to improve the business processes within the IT Division of a financial institution.
ASP.NET
Basic knowledge of ASP.NET 3.5 which I learnt out of personal interest.
C++
NCC Education - Advanced Diploma in Computer Studies.  I hold a distinction grade in C++, which was one of my majoring subjects.
C# .NET
Syntactic knowlege of the language, which I learned out of personal interest.
Unix
Familiar with the command line, since I have used it several times to carry out troubleshooting.  I have worked with a variety of flavors including Solaris, CentOS, and, Ubuntu.
Oracle SQL and PL/SQL
Development of reports of varying complexity using Oracle SQL, mostly on Oracle 8.1.6.  Due to the compliance of SQL 3 (1999), this lends me to adapt in fulfilling requirements for other databases such as Microsoft SQL Server.
Crystal Reports XI
Responsible for the administration of CR-XI and developing reports within the web portal.
Business Objects XI R2
Attended training and developed reports required by management.