Jon Zerai

709-688 Abbott st, Vancouver,BC,780-278-3847

Telecommunications Operator with broad experience in consumer lines.Extensive knowledge of electronics from hands on training. Strengths in problem solving and customer communications.

Work History
Work History
Aug 2013 - May 2016
Customer Solutions Expert
Shaw Communications


  • Outbound calls to customers about company products
  • Trained employees on business operations
  • led Team meetings on company policies and procedures
  • Resolved customer issues with their products
  • Data entry for customers accounts
  • Assist customers with billing inquires
Mar 2013 - Apr 2013
Safety Attendant
TOtal safety 
  • Monitoring atmospheric levels on all hot work permits
  • Filled out Hazard assessments for jobs on site
  • Trained new employees
    • Inspections on safe work practices
    • Hazard Assessments for job duties
    • Inspections on safe work practices and traffic signs
    Education
    Education
    Jan 2008 - Apr 2010
    Occupational Health and Safety 
    NORTHEN ALBERTA INSTITUTE OF TECHNOLOGY