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Work experience

Feb 2008Present

Sr. Operation Support Specialist

Mandalay Resources Corporation

Provides technical guidance and assistance, support and advice to end users

• Monitors ticket requests and handles ticket requests quickly and efficiently

• Provides site technical support / assistance for configuration, installation, and troubleshooting of Desktop PCs, softwares, and related peripherals

• Provides support for the maintenance of basic connectivity and local access to network services. • Ensures security of the computer environment from internal virus threats

• Responsible for IT Asset tracking and inventory ( hardware / software)

• Provides Network Remote Assistance thru LAN / WAN connections

• Has detailed knowledge of servers, printers, computer networking


Western Institute of technology