Manager, Retention and Loyalty
- Increased overall customer retention rate by 10% within the first 30 days of customer experience program implementation.
- Create and manage customer retention and loyalty programs to encourage sales, product loyalty, online engagement and product usage.
- Develop strategic marketing plans, custom messaging and marketing materials for integrated marketing plans to retain customers with print, email, mobile, social media and website testing.
- Implement operational direction with cross-functional teams and analyze program performance to achieve financial and business goals.