Jojy Devasia

Summary

  • Over seven years of solid web programming / development / production / design and website management experience working closely with a cross-functional team consisting of Product Management, QA, Content Managers, UI Design, Software Engineering, Internet Marketing, Search Marketing, Buyer Marketing, User Research etc.
  • Consistently rated at or above 100% in all quarterly performance reviews at eBay
  • Experienced in the analysis of customer needs; able to sort out the essentials of any assignment, define overall project requirements and achieve goals
  • Comprehensive knowledge in all facets of web design, Internet and application implementation. Diagnostically thorough, astute and results-oriented
  • Self-directed; able to prioritize projects, set schedules, deadlines and deliver in a fast paced multi-project environment. Able to assess potential problem areas and implement solutions
  • Websites meticulously planned and researched prior to layout and design with a maintenance program being established, to insure that the site remains current in the face of ever-changing web development capabilities
  • Experience with the software development cycle: specification, design, implementation, debugging, browser compatibility
  • Skilled in web site programming, GUI design, planning and architecture
  • Excellent communication skills with both non-technical team members and software engineers
  • Excellent written and verbal communication skills.

Objective

To push my technical skills, leadership experience, and creative ability to their fullest potential in an energetic and innovative team-oriented environment.

Work History

Work History
Jan 2007 - Mar 2008

Software Engineer

eBay Inc

·Develop functioning prototype utilities and support/develop internal tools

·Identify and develop utilities/scripts for supported tools, to improve productivity and realize efficiencies for end users

·Provide end-user support on content management applications and provide training to Subject Matter Experts and individual end-users

·Provide proactive and timely feedback on application and process enhancement opportunities to Product Managers

·Provide support via email and telephone to the global user community and work closely with other teams when escalation of issues is required

·Identify project risks and make recommendations to reduce those risks

·Independently investigate technical issues, communicating recommendations and solutions

·Work closely with the Product Development group to ensure bugs are documented and reported in a timely manner and that all fixes are tested to ensure customer’s issues are resolved to their satisfaction

·Facilitate the resolution of complex application issues by collecting the necessary information and cooperating with the system-level teams

·Work with the Product Managers and the TechDocs department to review application user guides and provide feedback for changes/improvements

·Organize, schedule and deliver training sessions for global Subject Matter Experts as required on a regular update basis; utilize strong communications skills and the ability to work with out departments and varying levels of management

Aug 2004 - Dec 2006

Lead Web Developer / Content Manager

eBay India

·Integration of shopping channel of eBay with MSN and Yahoo! India

·Working closely with a cross-functional team using UI and functional specs/prototypes as input, and generating code to implement these designs of the highest quality, using eBay's coding standards and hand-coded HTML.

·Publishing successful marketing promotions on MSN, Yahoo etc. and other leading portals. Creation of Onsite Landing Pages, Publishing and dispatch of Direct Marketing Mailers

·Development and publishing of eBay India homepages using XSL/XML

·Implementation of applications leveraging the eBay API

·eBay Content management, Localization of global eBay site features and modules

·Optimization of site pages for Natural search, Google Adwords campaign management support, Implementation of 3rd party software’s of Mediaplex, DoubleClick, Commission Junction

·Design and development of modules like Global trade hub, Seller Central, eBay Explained

·Implementation of marketing initiatives like tie-up with Reliance World to get quality users on the eBay site to buy and sell

Oct 2002 - Jul 2004

Lead Web Developer

Baazee.com (acquired by eBay)

·Development of core View Item pages for listing types of Fixed Price, Auctions and Classifieds. Also involved in development of product listing pages.

·Customized shop-fronts for sellers and clients as a part of a bigger e-commerce web site

·Responsible for the development of new product categories with improvements to existing categories, and product integration.

·Work with the category management to translate business requirements into use cases and UI development

·Development of mailing list software using Perl/CGI with MySQL database with the flexibility to target the entire consumer base

·Interface design & development of various web applications for example, knowledge base, calendars and bulletin boards

·Developing web based application services for data analysis and reporting

·Made modules to track bills, payments, feedbacks, seller utility tools

·Administration of MySQL, Crontab modules

·Perl development, Data Manipulation, ad hoc queries, stored procedures and triggers

·Involved in the development and creation of user interface for business to business (B2B) procurements

·Implementation of a top class Link Trace system using JavaScript and Perl (for parsing Web server logs) for user activity tracking on the site

·Part-development of My baazee admin panel enhancements, shipping labels, system generated emails

·Administrative interface for the development of new mini-sites and deployment of newsletters

·Responsible for the development of new product categories with improvements to existing categories, and product integration.

·Integrated Corporate warranty module with purchases on the site for enhanced buyer protection

·Successful migration of pages from Baazee to eBay using apache redirects

·Implementation of three dynamic homepages for users based on activity on the site, marketing pop-unders and merchandising modules

·Train support staff in the operation of the systems, Develop technical and support documentation for the systems, Debugging and bug fixing under tight deadlines, with great emphasis on meeting schedules

Jun 2000 - Sep 2002

Web Development Project Lead / Design Lead

Puratech

·Implementation of Online Sales Force Automation Application with the functionality of managing all the aspects of Sales Marketing and Management through a simple and effective web interface thereby facilitating instant review of sales progress, monitoring of sales opportunities, contacts, quota and forecasts, advanced reporting capabilities based on a selection criteria of fields to be included in the reports etc.

·Implementation of a leading Online Customer Support Management application that improved customer service functionality reduced touch rate and overall support costs.

·Implementation of online front (http://www.sbici.com) for one of the fully owned subsidiaries of India's largest bank, SBI. The website integrates various EMI schemes offered by the bank, deposit schemes etc. Also developed were account-opening forms for Resident and Non-Resident individuals along with the option of filling the forms online as well as the functionality of downloading the same.

·Design and development of a full fledged Greeting Card site featuring cards for every occasion with personalization in all categories along with site administration

·Design and development of http://www.purapet.com made in 9 different languages to cater to a worldwide audience. This website was optimized for search engines receiving hits from all major search engines worldwide. This site also contains modules like free gift, affiliate program, banner exchange, URL search etc.

·Implementation of online gifting website with display and enquiry of gift items and products. Administration interface included add, update, modify, delete the products and can also maintain the stock. Modules also developed for Contact Us, Product Search, E-poll, Hot Products, Top 10 products etc.

Education

Education
Jan 2001 - Jun 2001

Certificate in Computing

IGNOU
Jun 1997 - Mar 2000

B.Sc Mathematics

Mumbai University

Skills

Skills

Web Development

Cold Fusion, ASP, JSP, Java, HTML, DHTML, XML, Ajax, PL/SQL, XSLT, XML, CGI Scripting, CSS, Javascript                                                        MS FrontPage, Dreamweaver, Visual Interdev, UltraDev and Edit Plus                                                                                      XMLSpy (Windows XML editor), CVS and ClearCase source control, ClearQuest bug tracking, Photoshop, Flash, Fireworks, CorelDraw, GIF Animator, Image Ready UNIX, Windows and MS-DOS                                                                                                                                Oracle, SQL Server, MySQL and MS Access                                                                                                                IIS, WebLogic, SecureFTP, Secure CRT