Joanne Humphries

Joanne Humphries


I am able to demonstrate high skill levels in all areas of management competence, my experiences in various customer orientated industries and handling of multiple employees demonstrates this. My previous successful Bar & Restaurant partnership taught  me how to be responsible for my own business profit and growth in a highly competitive market. All of my retail and merchandising experience helped me gain flair, an eye for detail, dealing with large numbers of employees and constant multi tasking in a challenging, forever changing industry. My beliefs are if you have your own business, or are employed, every job in hand should be dealt with the same dedication and commitment, whether the profit or loss be for yourself or others. I think this is especially relevant now in this economic market.        

Living in different places and countries over the past 15 years has encouraged me to grow as an individual, taught me how to be strong in facing challenges and working within different cultures and languages. I am very open to learning new skills and employment that would challenge my managerial skills, bring growth, enthusiasm & high organizational skills to a company or an individual.

Thank you for taking the time to read my resume. I hope that you will wish to continue and peruse my work history, education, certifications & reference.


I have in the past traveled with my husband to some wonderful places while he has been on business & also on holidays alike. I like to see new things & tryout new Hotels, Restaurants & cultures, especially in places like Thailand & Israel. With living in different places I have been fortunate to make lots of great friends & the internet is my tool to stay in touch with them, as well as expanding my computer knowlage at the same time, I enjoy the interaction between all my friends & family through Face Book, & Skype for all my long distance connections. For my body & mind I like to work out in the gym. I also spend a lot of time outdoors, in the wonderful Florida weather with my dog Jenson.

Work History

Work History
Jul 2009 - Present


Assisting the store manager in executing store operations during scheduled shifts. 

Creating & maintaining the Starbucks Experience for all our customers through myself and my shift team.

Maintain a calm demeanor during periods of high volume to keep store operating to standard and set a positive example for the shift team.

Provide quality beverages made to a consistent standard by myself and shift team.

Follows health, safety and sanitation guidelines for all products.

Deals with all cash and register policies to ensures proper cash management practices are followed by shift team.

Training of all associates to Starbucks standards in all aspects of the store.

Working with Westin Hotel computer programs in weekly scheduling, balancing of sales profit and loss, all Hotel and Starbucks information, emailing of orders. 

Working within hours, wages, and budgets to achieve optimum sales & profit.

Daily ordering of supplies, retail and pastries to achieve customer needs with little wastage in product.  

Jan 1993 - Present

Childrenswear Freelance Designer

I designed a small collection ofboys clothing for Spring/Summer 1994 .

Jan 2002 - Jan 2006

Partner Of Bar & Restaurant

Charlie Bassets

Formerly a rundown business & building that myself & partner renovated, restored  into a profit making sustainable business, with a fifty seated restaurant within a high class village.

Front of the house & dealing with all staff, customer concerns & problems.

Always constantly aware of Health Safety & Hygiene standards in all areas of the business. 

Looking at our business from the customer’s point of view researching & proactively developing strategies for dealing with competition.

Dealt with all aspects of running a business from managing suppliers to controlling expenditure & the balancing of the accounts.

Designing & the production of new menus, using various computer programs.

Planed various functions for over 200 customers attending New Year celebrations, Weddings &  Birthdays  with precision & optimum customer satisfaction .

Dec 2000 - Jan 2002

Bar & Restaurant Manager

The Red Lion Bar & Restaurant

Live in manager with 24hr responsibility for building & business.

Prepared all banking & balancing of accounts for the business, using a computerised accounting system.

Installed a computerised cashier system that enabled more accurate beverage & food supplies ordering.

Maintained a profitable business, with a 25% growth.

Ensured all Health Safety & Hygiene standards were maintained at all times by myself & staff.

Completing staff rotas with multiple staff, departments & contracts, to ensure each department supported the other & ran as smoothly as possible especially at peek trading hours.

Dealt with strong competition in close proximity from other Bars & Restaurants.

Nov 1999 - Nov 2000

Assistant Store Manager

Gap Retail

Accountable for all store decisions in the absence of the store manager.

My management  role was specialize in merchandising.

As merchandising manager, it was my responsibility to make sure that Gap standards were upheld at all times.

Planning of all product, fixture, & display placement for new season collections & throughout the season.

Assisting area manager in store openings with merchandising plans.

Short term relocation to less profitable stores with merchandising issues, to remerchandise & train there managers.

End of day accounts, managing man hours & rotas through Gaps own computer system.

Analysis of sales reports on a daily basis to ensure optimum product placement & increase of sales.

Nov 1997 - Oct 1999

Assistant Store Manager

Next Retail

Next is one of the larges retail companies in the UK.

Responsible for 170 employees, in 1000qm sales space.

Held  accountable alongside the store manager for financial performance, profitability, & man-hours. 

Daily usage & full understanding of  Next computer system that helped control all aspects of the store, from stock ordering, banking, staffing & all departmental sales reports. 

Store became the most profitable per square footage within the country, & maintained that position for 1 year.

In absence of store manager during long term illness I maintained total responsibility & the accountability of store & employees. 

Overseeing of all floor managers training, merchandising & product placement in all departments 

A new complex computer & checkout system was introduced throughout the country. I was placed in charge of all the training within my store, to ensure a smooth transition when going live.

Aug 1997 - Nov 1997

Ladies Floor Manager

Next Retail

Manager of day to day running of ladies wear & children’s wear departments in all aspects.

Achieved a 4 month highest ladies wear sales turnover in the UK.

Analysis of ladies & children’s wear sales reports to achieve optimum product placement & sales.

Held responsible for hiring of staff, placement & productivity of each individual team member.

Apr 1997 - Jul 1997

Home Interiors Floor Manager

Next Retail

Totally responsible for day to day running of sales floor.

Accountable for computerised credit facilities on made to measure furniture.

Training of the made to measure furniture computer system to all staff.   

Gained highest furniture sales per square foot  in UK.

Feb 1997 - Mar 1997

Children's Wear Sales Assistant

Next Retail

Working as part of the children’s wear sales team.

Oct 1994 - Dec 1996

Window Dresser / Display Merchandiser

Jane Young Fashion

Solely responsible for all window & display merchandising.

Dealing with the sale of exclusive ladies wears garments, the likes of Escada & Chanel. 


1991 - 1994

Degree in Fashion Design

West Nottingham Collage

  BTEC  & a consecutive Collage Diploma (Equivalent of a USA Degree)

1986 - 1991


St Elphines School

English Language, Literature & Oral.  Mathematics. Art. Textiles. Classical Civilization (Greek & Roman)

English Speaking Board, Grade 1 - 4 Distinction.

Guild  Hall School of Drama  Grade 1 – 6 Merit & Honours.

London Academy of Dramatic Art Grade 6 Distinction.

Buxton Stage Acting Festival Duologue Second Place



German Language

While living in Hamburg, Germany, for three years I learned conversational German & writen German.    


Jul 2009 - Present


1991 - Present

RSA in Concept of Information Technology

RSA Examination Board
Jul 2009 - 2012


Training for Intervention Procedures
Jan 1996 - Nov 1996

NVQ in Retail

Touchstone Training