Reduced credit memo’s by 25% , adding to the firm's bottom-line
Elevated customer satisfaction index from 86% to 92% within two years
Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies
Personnel Management/Training and Development
Recruitment, Hiring, and Training
Fostered an environment in which high levels of service and employees are motivated to deliver top performance.
Implemented employee-development and morale-building programs resulting in improvements in customer retention.
Managed staff of 13-20
Developed service and quality standards for sales, marketing, graphic arts, and production departments.
Implemented business strategies that increased earnings by 23%
Project manager for outsourcing services for data entry department; included managing, all aspects of implementation.
Developed “new customer” campaigns that included incentives, such as a free set-up coupon, or shipping incentives, which helped to increased sales by 30%.
Implemented pre-set special pricing for special price customers, allowing order entry to focus on entry instead of double-checking pricing. Resulted in 20% more orders entered daily.
Managed all retail accounts, domestic, and international executive accounts