John Silvers

John Silvers

Summary

Multifaceted operations and sales leadership at both Fortune 500 and dynamic growth company levels. Advanced rapidly to senior management assignments with broad operations responsibilities through strong and consistent performance in sales driven organizations. A proven revenue producer and moneymaker who aggressively builds the company s bottom line through a cross-functional mix of operations, sales, forecasting and planning, staff development, productivity improvement and strategic leadership.

Skills and Qualifications include:

  • Senior Sales and Operations Management
  • Strategic Planning
  • Cross-Functional Team Building
  • Organizational Reengineering
  • Process Development and Improvement
  • Business Development

Work History

Work History
Mar 2007 - Present

Vice President

The Warner Companies

Responsible to market, solicit, develop, and service employee, executive and voluntary benefits to both the middle and large company markets.Develop and present creative, need-based solutions and recommendations to business owners, C-level executives and HR management.

  • Developed sales process for new retirement product offering to employed hospital physicians.Clients included the Cleveland Clinic and Wake Forest University
  • Successfully won accounts with long-term relationships, including a 20-year relationship with incumbent broker
Jul 2005 - Mar 2007

Vice President, Field Operations

MDU Communications

Responsible to lead and manage the field operations’ cross-functional team with full P&L responsibility and authority to acquire and fulfill video and high speed internet subscribers in properties that MDU has retained right of entry to provide such services.Manage and lead the creation and implementation of the Property Lifecycle Process from initial lead through design, construction, marketing, installation and service and support.

  • Reduced Customer Servicing Costs by 25% through training, installation process revision and implementation of maintenance programs
  • Optimized operations through the re-organization of departments and functional managers and implemented metrics report tracking to monitor improvements and track growth and expense projections
  • Maintained direct costs and expenses 15% below budget while increasing revenue 50% and growing subscriber base more than 35% in 12 months
Apr 2004 - Jul 2005

District Manager

ARAMARK

Responsible for providing overall planning, direction and control to 18 assigned food and commissary operations within 3 states and Canada totaling $20 million revenue and more than 100 personnel, in order to achieve both operational and financial goals.  This included P&L management, client support, indirect sales, team recruitment and development, budgeting, customer service, and district staff supervision.

  • Successfully implemented organization’s “Operational Excellence” program in all food service components
  • Surpassed Client Retention and Client Satisfaction Scores by 25% and 10%, respectively
Oct 2001 - Apr 2004

Producer

The Graham Company

Responsible for directing resources and leading the sales process for new business production with business owners and C-level executives in various industries.Evaluate potential client risk management programs, provide recommendations, and broker customized insurance coverages to minimize potential loss.

  • Developed coverage specifications for new lines of business not previously contemplated within the agency
  • Closed one of the 10 largest accounts within the agency accounting for nearly 10% of the company’s new business revenue
Dec 1999 - Oct 2001

Satellite Sales Program Manager

GE Americom

Manage the sales cycle from lead generation to deal closing for large dollar service agreements with senior executives in the communications industry, including cable, broadcast and satellite companies.Functional responsibilities include leading negotiation teams, technical consultation to customers, and business, legal and financial accountability to include risk mitigation.Responsible for customer account maintenance, agreement renewals and annual revenue targets in excess of $3 million.

  • Managed a negotiation team responsible for closing the largest revenue producing agreement in the company’s 25-year history – Earned President’s Award
  • Exceeded annual revenue targets by 300%
Apr 1996 - Nov 1999

Vice President and General Manager

SkyView World Media

Responsible to lead, manage and inspire cross-functional teams in subscriber acquisition and fulfillment methodology including, business planning, sales management, marketing/product management and communications, training, technical operations, customer service, installation management, inventory management and logistics, and account management.P&L responsibility for all field distribution functions in the region.

  • Increased monthly subscriber growth by 200% over two years while maintaining customer acquisition costs 30% below company budget
  • Hired, trained and provided professional development for middle management in satellite television operations
  • Developed external distribution program, increasing customer growth by 30%
  • Established trade/sales operations center to support internal and external field office distribution
May 1990 - Mar 1996

Captain

United States Army

Includes work as a Platoon Leader, Logistics and Personnel Officer for the US Army, and an assignment as Strength and Conditioning Coach for the Army Football Team at West Point.

Education

Education
Jul 1986 - May 1990

Bachelor of Science