Paul Thompson / Director of Indirect Sales at MetroPCS
Paul was my mentor at Sprint and MetroPcs
Contact information available upon request
Skills measured on a scale of 1-10 and can be interacted on link:
- Leads, coaches, guides, mentors, develops and manages a team of high performing Sales Associates across retail locations.
-Lead recruiting efforts within assigned locations to maintain staffing levels
-Ensure excellence across all assigned stores
-Analyze performance data to regularly report store challenges and opportunities
Dispatcher for the largest festival in North America: EDC Las Vegas 2018 as well as other venues housing over 30,000 people per day
Monitored and dispatched radio traffic for over 300 employees to ensure safety and wellness for all patrons of the event.
-Supervise and participate in the activities of communication on an assigned shift; monitor the receiving of emergency calls and dispatching of appropriate personnel;
-Provide direction and assistance to dispatchers in emergency or unusual situations. Assist in coordinating Ground Control teams to the proper locations for assistance with medical calls.
-Review incident tickets for accurate comments, notes, and information formatting, check call and dispatch times to ensure proper personnel arrive on scene to close out open situations.
-Operate computer assisted dispatch system equipment and related systems.
Educated with business theory and technical skills that are applicable to various types of business operations and marketing.
HTML writing and reading basics
social media management system for brand management
Product line troubleshooting and feature description