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Johnnie Nieto

Customer service attentive leader with 10+ years of management and training experience.

Skills Chart

Skills measured on a scale of 1-10 and can be interacted on link:

https://www.visualcv.com/johnnie-nieto?access=1JNPt6Y46nE

Work History

Mar 2016Present

W Hotel/ Starwood Hotels

Part Time Service Host
  • Assist in Hospitality standards during Event Operations with attendees ranging from 1-3000 guests.
  • Procedure training to On-Call employees with emphasis in Customer retention

Mar 2013Present

Mosaic Sales Solutions

Samsung Experience Consultant Manager
  • Develop and Implement Action Plans on how to increase sales with customer demonstrations and consultations; as well as trouble-shooting to enhance loyalty to brand .
  • Hire, train and provide development strategies for seasonal and permanent employees 
Jun 2012Mar 2013

System Of Prestige                                                  

Social Media-Marketing/Sales Consultant
  • Provided counsel and action plans to increase sales performance through Customer and Employee Satisfaction for several businesses.
Jun 2011Sep 2012

MetroPcs/DF Wireless

District Sales Manager
  • Redeveloped the company’s Business Code of Conduct and Employee Guidelines (Emphasizing on Management Structure, Disciplinary Action Plans and Employee Rewards)
  • Personally trained six teams (35+ employees combined) on how to propose and implement action plans that covered sales, revenue and expense controls, expectation goals, and promoting the organization’s presence throughout the area.
Oct 2004Jun 2011

Sprint PCS/Nextel

Senior Retail Communications Representative/ Sales Manager.
  • Twice Awarded President’s Cabinet for top Customer service Representative in Nation, Once for Sales Recognition
  • Granted the responsibility of being 1 of 500 in the Nation selected to oversee Operational Excellence during Sprint/Nextel merger of several stores in Southern California.
  • Coordinated monthly coaching and mentoring on sales performance and conduct with sales team.
Sep 2001Aug 2004

Verizon Wireless

Senior Sales Representative/ Acting Assistant Manager
  • In charge of the monthly reports which included employee attainment, stores shrink and profit reports.
  • Trusted as an assistant manager floater for several stores during store launches and remodeling.
  • Trained several sales team on effective closing techniques and how to achieve multi unit sales.
Jul 1998Jun 2005

Universal Studios Theme Park                                                  

Attraction Seasonal Supervisor/ Lead Attraction/Ride Operations
  • Trained groups of 15+ employees in several Ride Operations roles and evacuation protocols
  • Employee coaching, training and evaluations focusing on in-house operational procedure training.
  • Daily Scheduling and position planning for park venues and attractions.
  • Attraction reporting with emphasis on attraction show factor.

Education

20082010

Associate in Business Management

University of Phoenix

Educated with business theory and technical skills that are applicable to various types of business operations and marketing.

Certifications

20152016

HTML Basics

SOLOLEARN

HTML writing and reading basics

20152016

HootSuite Certification

HootSuite

social media management system for brand management

20132016

Samsung Mobile Expert Specialists/Tier 1 Technician

Samsung Mobile

Product line troubleshooting and feature description