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Johnnie Nieto

Self  Motivated. Confident. Reliable

Skills Chart

Skills measured on a scale of 1-10 and can be interacted on link:

https://www.visualcv.com/johnnie-nieto?access=1JNPt6Y46nE

Work History

May 2018Present

Walmart Mobile Sales Manager

Premium Retail Services

- Leads, coaches, guides, mentors, develops and manages a team of high performing Sales Associates across retail locations.
-Lead recruiting efforts within assigned locations to maintain staffing levels
-Ensure excellence across all assigned stores
-Analyze performance data to regularly report store challenges and opportunities

Oct 2016May 2108

Samsung Field Manager 

Premium Retail Services
  •  Increase and Maintain Samsung’s partnerships in all major carriers and national retailers
    • Build/improve relationships to maximize Samsung's return on investment
    • Effectively train territory to increase Samsung's rep recommendation rate
    • Drive sales and incremental revenue from Samsung's sales channels
    • Develop/execute sales initiatives, trainings and customer engagement experiences
April 2018Present

Health an Safety Dispatcher

Insomniac Events

Dispatcher for the largest festival in North America: EDC Las Vegas 2018 as well as other venues housing over 30,000 people per day

Monitored and dispatched radio traffic for over 300 employees to ensure safety and wellness for all patrons of the event.

-Supervise and participate in the activities of communication on an assigned shift; monitor the receiving of emergency calls and dispatching of appropriate personnel;
-Provide direction and assistance to dispatchers in emergency or unusual situations. Assist in coordinating Ground Control teams to the proper locations for assistance with medical calls.
-Review incident tickets for accurate comments, notes, and information formatting, check call and dispatch times to ensure proper personnel arrive on scene to close out open situations.
-Operate computer assisted dispatch system equipment and related systems.

Mar 2016Present

Part Time Service Host

W Hotel/ Starwood/Marriott Hotels
  • Assist in Hospitality standards during Event Operations with attendees ranging from 1-3000 guests.
  • Procedure training to On-Call employees with emphasis in Customer retention
  • Dispatch and Maintain Security Officers around perimeter during Hazard alerts

Mar 2013Oct 2016

Samsung Experience Consultant Manager

Mosaic
  • Develop and Implement Action Plans on how to increase sales with customer demonstrations and consultations; as well as trouble-shooting to enhance loyalty to brand .
  • Hire, train and provide development strategies for seasonal and permanent employees 
Jun 2011Sep 2012

District Sales Manager

MetroPCS/DF Wireless
  • Redeveloped the company’s Business Code of Conduct and Employee Guidelines (Emphasizing on Management Structure, Disciplinary Action Plans and Employee Rewards)
  • Personally trained six teams (35+ employees combined) on how to propose and implement action plans that covered sales, revenue and expense controls, expectation goals, and promoting the organization’s presence throughout the area.
Oct 2004Jun 2011

Senior Retail Communications Representative/ Sales Manager.

Sprint
  • Twice Awarded President’s Cabinet for top Customer service Representative in Nation, Once for Sales Recognition
  • Granted the responsibility of being 1 of 500 in the Nation selected to oversee Operational Excellence during Sprint/Nextel merger of several stores in Southern California.
  • Coordinated monthly coaching and mentoring on sales performance and conduct with sales team.
Sep 2001Aug 2004

Senior Sales Representative/ Acting Assistant Manager

Verizon Wireless
  • In charge of the monthly reports which included employee attainment, stores shrink and profit reports.
  • Trusted as an assistant manager floater for several stores during store launches and remodeling.
  • Trained several sales team on effective closing techniques and how to achieve multi unit sales.
Jul 1998Jun 2005

Attraction Seasonal Supervisor/ Lead Attraction/Ride Operations                               

NBC Universal Studios Theme Park
  • Trained groups of 15+ employees in several Ride Operations roles and evacuation protocols
  • Employee coaching, training and evaluations focusing on in-house operational procedure training.
  • Daily Scheduling and position planning for park venues and attractions.
  • Attraction reporting with emphasis on attraction show factor.

Education

20082010

Associate in Business Management

University of Phoenix

Educated with business theory and technical skills that are applicable to various types of business operations and marketing.

Certifications

20152016

HTML Basics

SOLOLEARN

HTML writing and reading basics

20152016

HootSuite Certification

HootSuite

social media management system for brand management

20132016

Samsung Mobile Expert Specialists/Tier 1 Technician

Samsung Mobile

Product line troubleshooting and feature description