John Kaiser

“John Kaiser is a strategic leader and well-respected Marketing expert within the Customer Relationship Management industry. On numerous occasions, I have asked John to deliver thought-provoking, timely and innovative information on current business trends and CRM opportunities to diverse, senior-executive audiences. John surpasses many of his contemporaries in terms of technical knowledge, Marketing acumen and Management skills. Time and again, John's abilities have traditionally enabled his firms to gain market share, increase revenues and demonstrate growth. As a result of solid team leadership, those in his employ have benefited from his experience while corporate stakeholders enjoy the return on investing in his career.”

“John was a pleasure to work for...after all, who else better than someone who was one reason why Dictaphone's Communications Recording Solutions (CRS) division was sold to a competitor! In his role he helped elevate Dictaphone CRS' presence in the market place. He elevated the brand so the only way our competitor could beat us was to acquire us”

“John is unusually gifted and knowledgeable in all areas of the contact center business, and is equally adept at managing sales, marketing, channels, alliances and product development. I had the pleasure to work with him first as a technology partner (he was at Teknekron and I was with Lucent/ATT) and then as my boss for 2 years at NICE. At NICE he worked passionately to ensure the success of key partnerships and product/marketing launches and was always available to anyone within the company who needed his expertise. He faced even the most daunting tasks with optimism and the utmost of professionalism. I suppose at the end of the day the thing that really sets John apart is that he really cares--about the professionalism of his work and, most importantly, about the people he works with!”

“I hired John to build a subsidiary of our firm in the U.S.He did an exemplary job of this, identifying the needs of the U.S. customer and being instrumental in guiding the parent company in developing world class software”

“My colleagues and I were impressed with John’s business sense as well as his practical yet creative approach to any number of challenges we faced together.In each and every situation he found a creative and innovative solution and moved us on to the next opportunity.”

Perimeter Technology, Inc. is an innovative software development company providing communication solutions to call centers worldwide.

• Established strategic marketing, development, and distribution agreements with Northern Telecom and Regional Bell Operating companies.
• Negotiated and established product distribution in multiple telecommunication companies including seven Regional Bell Operating Companies, GTE, and other independent companies.
• Created joint venture company with Northern Telecom resulting in revenues in excess of$35 Million.
• Lead new product launch into European markets by serving as Global Marketing Vice President.
• Created strategic plan for future growth and structure of the Callscan Group.

TREND CONSULTING GROUP, Mastic Beach, NY2008 - Present

Trend Consulting is a consulting services firm specializing in advising and assisting manufacturers, distributors, service providers and software developers in the telecommunications, contact center, CRM, and related technology markets.

Representative client engagements:

• Strategic review of product line content, positioning, go to market strategy and marketing messages for a leading SaaS supplier in the contact center market. Recommendations adopted as a total re-branding and product line re-positioning.
• Development of a strategic partner program and implementation of a supporting CRM system for a call center membership organization. Partner program activity experienced a major increase based on this work.
• Creation of a U.S. channel and distribution plan including training and channel collateral for a software development organization.
• Research and development of a go to market strategy and tactical plan for a management tools vendor seeking to enter the contact center market.

NICE Systems is the world’s leader in providing solutions for the capture, storage, retrieval and analysis of customer interactions for contact centers.In 2007, NICE Systems, Inc .revenues were $500+ million.

• Directed corporate product marketing, marketing communications, and product management teams.
• Responsible for a 28% compound annual growth rate (CAGR) and over $60 million annually by managing the company’s global relationship with Avaya.
• Participated in several company acquisitions and integrations.
• Represented the company as spokesman with trade analysts and editors.
• Developed and executed marketing strategies and positioning for the division.

The Communications Recording Solutions division of Dictaphone Corporation is a $70 million unit that specializes in developing and selling voice processing hardware and software for contact centers, public safety, and financial services.

• Introduced new Workforce Relationship Management solutions through directing product management and marketing, representing a new paradigm.
• Identified product shortcomings, original equipment manufacturer (OEM) solutions and agreements, and secured purchase options with key partners.
• Created advertising, public relations, and analyst relations programs in three vertical markets, including traditional print, on-line media, and web seminars.
• Globalized marketing efforts across national and international business units.

Verint Systems, Inc. is a top 30 U.S. enterprise software company that specializes in solutions for contact centers, video security, and communications interception.

• Directed contact center’s overall marketing and product direction, including communications and programs, corporate image, and press relations.
• Established corporate branding guidelines and identity.
• Grew product offerings and technology by directing product management teams and working closely with product development.
• Authored all major press releases and collaborated with senior management on financial conference calls.

etalk Corporation is a $60 million software development and marketing leader in management tools for call centers.

• Managed overall marketing direction, programs, corporate imaging, press, and analyst relations.
• Served as company spokesperson and speaker at industry conferences and educational seminars.
• Established and maintained strategic relationships, contracts, and negotiated license agreements.
• Developed and produced innovative new products and technology applications.
• Evaluated acquisition candidates from a technology and business standpoint.

KME Inc. is a consulting firm that provides clients with information technology solutions including computer-telephone integration, automatic call distribution, and contact centers.

• Developed product specifications, market entry and strategic plans for new and existing products and services.
• Conducted client engagements on numerous marketing topics including: Strategic Planning and Organizational Development, Market Research and Analysis, Product/Service Marketing and Promotion, Marketing Communications, and Opportunity Identification and Evaluation.
• Created, promoted, and delivered seminars on the Call Center market and technologies.