Information technology executive with experience generating performance improvements and successful task completion with teams that have focused on project management, product development and computer system operations. Demonstrated leadership in Corporate and Non-Profit organizations. Deliberate thinker with problem-solving skills and an even tempered manner, who works collaboratively with team members and stakeholders in accomplishing goals. Strong finance and budget skills.
2005 - 2009
Product Planning & Strategy
Transitioned into a marketing position designed to determine market needs and translate them into product requirements utilized by Japanese acquired product vendors.
·Developed and executed customer surveys utilizing Survey Monkey to establish 4 future product feature sets, all have exceeded business targets for sales activity and gross margins.
·Analyzed survey responses and successfully reported results to Senior Management, receiving funding to proceed with all programs.
·Developed initial business case, competitive positioning and pricing information/analysis.
2004 - 2005
Contributed to the design and implementation of an improved Customer Master Data Source of Record tool, while expanding the understanding of how customers interact with the company.
·Facilitated or participated on several teams that defined the content and structure of the Source of Record system, built on an Oracle database platform with custom applications, which is still in use.
·Manager of the 3 member Requirements team.
2002 - 2004
Manager DBAs, Security & Testing
Directed the automation of several work processes and instituted metric collection activities utilizing Oracle and Precise tools. This resulted in a 12% increase in Application transaction performance and a decrease in call center performance related concerns.
·The test team improved effectiveness and productivity by using Mercury Interactive tools.Results include a reduction of test personnel from 14 to 3 for final run and test, with an associated reduction of duration from 15 days to 4 days.
·Defined strategic objectives and operational directions for Security and Test Teams.
·Manager of 24 member team; 12 Contract workers & 12 Direct Hires.
2001 - 2002
Manager DBA and TPM teams
Provided management direction for Oracle environment, support for 4 project managers and 13 DBAs.
·DBA team supported 20 production and 85 non production systems. TPM's supported 15 investment projects. Managed system growth without new hardware investment.
·$3 million budget. Improved system availability by changing DBA priorities from system replication activities to performance and utilization monitoring.
1999 - 2001
Technical Project Manager
Responsible for defining and coordinating tasks associated with hardware selection and installation, operating system configuration, & installation of Oracle applications and databases.
·Technical Project Management support for 5 projects. Each with a unique schedule, content and approximately $1 million dollar budget. Each delivery was completed on plan, and within budget.
1998 - 1999
British Technical Liaison
Provided technical assistance to the Program Manager in England. Evaluated and approved all US technical requirements on behalf of the England Systems Engineering team.
·Represented England in several regular project status meetings and provided problem resolution support when required. Provided status, general communications, and integration support through all phases of the project.
·Received a program commendation for the ease of interaction with the US development teams in California and New York.
1997 - 1998
Project Manager responsible to recover schedule on a major release of CenterWare destine for the Japanese market. Worked with development team and test organization to reprioritize work activities and enabled the Japanese version to be delivered per schedule and at the negotiated cost. Improved work processes to eliminate redundancies, supported CMM level 2 achievements.