“Transforming IT organizations with the right people, proven business models and positive leadership to deliver real customer service with an elegant touch.”
Vice President of Information Technology and Client Services. Specialty in building successful IT organizations from the ground-up, restructuring, mergers and acquisitions and moving organizations to the next level. Deep experience in staff development, team building and relationship management. Leveraging an extensive background and hard-earned IT, marketing and customer service experiences shaped from being in the trenches of people and technology for over 20 years. IT is a customer service organization continually needing focus, encouraging ordinary people to do extraordinary things and strong leadership to develop and grow a customer-centric success model.
Marketing: Responsible for Versify’s Inbound Marketing strategy resulting in a 75% growth in lead generation.
Growth: Developed NRG and Versify’s IT product, service and delivery operations processes and work management solutions including monthly key performance indicators for executive management.
Restructuring: Transformed NRG’s almost non-existent post-bankrupt IT department into a fully operational and efficient organization capable of supporting fast-paced M&A projects with a 200+ application portfolio.
Technology: Extensive and broad technology background including infrastructure, application development, product development, program/project management, compliance, vendor management and operations.
Entrepreneur: Employed by various small startup and growth companies and have a willingness to embrace risk, innovation and continuous improvement.
Business Development: Excellent at relationship management, communicating between client, business and technology organizations and cultivating new business opportunities.