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John is an experienced, dedicated, and loyal manager. He is an IT generalist and a lead-taker with a passion for innovation and technology. He understands the importance and the nuances of effective communications, and works efficiently with all levels of employees to ensure successful project completion. John's ability to get things done and his proven analytic, technical, and problem-solving skills ensure targeted leverage of technology and crisp alignment with business objectives. He is a quick learner that thrives on challenge and works well under pressure.

Work experience

Aug 2010Present

Hosted Delivery Manager

The Trizetto Group
  • Environment management of hosted enterprise technical infrastructures during implementations and upgrades
  • Interfacing with multiple technical teams to achieve integration between hosted and client systems
  • Coordination with project management team and technical staff to achieve project timelines
  • Tracking status of technical delivery to customer from project implementation start to final operational permit
  • Ensuring adherence to ITIL principles including Change Management and Delivery Management
  • Problem and incident identification, ownership, resolution across multiple technologies
    • Database, networks, systems administrators, application support, platform services
Nov 2007Feb 2010

Director of IT

Byrne Healthcare
  • Comprehensive oversight of a small-business IT department and the business’ web-based products
  • Internal and External support: employee support, customer support
  • Administration of Active Directory, Exchange, networks, small datacenter, DNS, domains, SSL certificates
  • Selection, implementation and coordinated rollout of new hardware and software acquisitions
  • Coordination of system security/HIPAA audits, “best practices” across IT organization
Nov 2005Nov 2007

Web Application Developer/Systems Analyst

Byrne Healthcare

  • PHP/MySQL development of custom online medical CRM / health risk assessment application
  • Maintenance of legacy code and management of new code development
  • Gathering and documentation of business and technical requirements, system documentation
May 2005Oct 2005

Contract CRM Systems Analyst

  • CRM project management and consulting to multiple industries
  • Specialized in adapting workflow tools to specific use cases
  • Helped businesses to leverage resources, increase market visibility, promote teamwork, automate business processes, orchestrate customer communication, decrease sales costs, manage sales cycles, enable management reporting, and improve customer service
  • User training, Administrator training, documentation, CRM system administration
Jun 2002Apr 2005

CRM Administrator / Account Manager (concurrent)

Evaluator Group, Inc.
  • Internal Project Management for Goldmine Corporate Edition CRM installation, and later migration to
  • Coordination/production of monthly newsletter and email marketing campaigns (10,000+ subscribers)
  • Designed and developed online Flash product demonstration
  • Sales and account management for Eastern time zone and Canada
    • Top-grossing account manager in 2004; top education sales in 2003 


Dec 2009Present


Western Governor's University


Information Technology
IT Management
Business/IT Alignment
System Implementation


Nov 2011Present


Office of Government Commerce, UK
Sep 2011Present

Hosted Delivery Manager - Facets

The Trizetto Group