Help Desk Specialist/Client Services
Daily activities include:
- Identifying the individual needs of clients, work comp carriers/adjusters, doctor offices, patients and pharmacies through both live in-bound calls and outbound follow up calls and escalations.
- Solely responsible for queue management for Real Time rejections and daily reporting.
- Technical support for pharmacies to ensure proper processing of prescriptions and services.
- Worked closely with Account Management to troubleshoot issues with online billing and the processes for each individual client.
- Trained new employees how to navigate through our claim support systems and trained new hires on proper telephone protocol, paying close attention to each carrier’s individual needs.