Assistant Vice President - Online Banking Product Management
- Managed competitive analysis and alignment of Online Banking with supporting technology.Oversaw the research and design of requirements, user and technical interfaces, workflows, testing and success audits.Approved customer facing marketing materials for use in emails, the online user interface, customer statement insert/mailers, banking center promotional items, external emails and in-product messaging.
- Developed and implemented processes to streamline the Online Banking application, mortgage, loan, and visa check card processes. Included formulation of processes, workflows, project management, executive communication, and liaison between technical and business areas.
- Implemented the new Comerica Online Banking product which retained competitiveness with peer financial institutions through a new user interface, technology, and functionality.Functioned as the technical to business liaison throughout the 14 month project.
- Lead the implementation of the government mandated multi-factor authentication, or secondary authentication, project. Included managing vendor relationships, contract procurement, project management, executive communication, liaison between technical and business areas, and formulation of marketing/customer communication materials.