A senior management position with cross-functional scope and authority where I can apply my solutions capabilities to make a difference in the organization.The ideal opportunity will provide me with a constant stream of challenges that require a high level of intelligence, experience, and creativity to solve.
Strategic Operations Director
Aligning operations with strategy; Enhancing operations; and Solving strategic problems
Tactical Mastermind who implements programs, projects, and organizational changes to support the corporate vision and business goals.
Value Champion who recognizes improvement opportunities and reengineers processes to increase efficiency and effectiveness of current operations.
Puzzle Master who solves problems that no one else can solve.
Certifications:PMP, Black Belt, Lean/DFSS, CRCMP, MPM, CISA, CQM
Affiliations:Mensa, Triple Nine Society, C.E.R.T
I am a versatile senior manager with broad experience and training who can adapt to any situation and provide appropriate leadership.I specialize in providing solutions.This includes everything from providing a tactical plan for implementing major corporate changes to figuring out how to get things back on track when unexpected or adverse circumstances appear.I care about providing the best possible solution for all involved stake-holders and put in the extra effort to make sure I get it “right”.
Sep 2006 - Jun 2010
·Eliminated over 90% of the compliance deficiencies in 18 months without increasing operational budgets by establishing a corporate remediation program.
·Reduced internal and external audit costs by over 50% by restructuring processes and implementing a continuous audit approach.
·Improved internal audit coverage by designing and implementing a top-down risk-based approach.
·Improved ongoing compliance with the Sarbanes-Oxley regulations by implementing appropriate training at all levels of the organization.
·Improved service levels provided by internal support staff by incorporating industry best practices into daily operations.
·Overcame internal resistance to corporate changes by implementing marketing, training, and communication initiatives.
·Improved efficiency and reporting accuracy across multiple business functions by designing and implementing new processes.
·Reduced operational risk by designing and implementing a risk-based business continuity program.
·Addressed and resolved a variety of project and operational risks at corporate and in the subsidiaries.
Jun 2004 - Sep 2006
TAP Pharmaceuticals Inc
·Assured TAP was consistently in compliance with FDA, HIPAA, and SOX systems regulations by designing and implementing a comprehensive cross-functional compliance program.
·Achieved training compliance in all regulated departments by establishing a comprehensive methodology for establishing, maintaining, and tracking regulated training.
·Established appropriate management of operational risks throughout the organization by establishing a corporate-wide business continuity program.
·Improved management oversight by designing and implementing performance metrics in multiple business areas.
·Decreased audit risk by restructuring internal processes to detect and correct deficiencies prior to external audits.
·Increased efficiency and decreased costs of internal functions by creating and implementing a project management methodology.
·Decreased regulatory risk by designing, marketing, and teaching an introductory compliance course.
Jan 2000 - Jun 2004
TAP Pharmaceuticals Inc
·Brought TAP into compliance with FDA Part 11 regulation by reengineering validation practices.
·Improved efficiency and decreased costs in operations support areas by implementing lean process improvement projects.
·Protected company interests by representing TAP in interactions with external auditors and regulators.
·Assured continued departmental alignment business strategy and goals by designing and implementing a change control methodology covering project and operational changes.
·Coordinated the systems applications portfolio to assure all applications were appropriately classified, managed, and maintained in compliance with appropriate policies, procedures, and regulations.
Jul 1997 - Jan 2000
TAP Pharmaceuticals Inc
·Improved regulatory compliance and reporting by implementing a system and procedures for globally tracking adverse drug experiences.
·Improved regulatory compliance and customer service by implementing a system and procedures for medical communications.
·Brought multiple R&D departments into compliance with FDA Validation requirements by designing and implementing validation policies and procedures.
·Decreased operational risk for multiple regulated functions by designing, implementing, and testing business continuity and disaster recovery plans.
·Improved relations with FDA by designing customized summary data files to support the review of a new drug application.
Mar 1993 - Jul 1997
·Improved control of liability management for a fortune 500 retail conglomerate by implementing a claim handling system and procedures at all locations.
·Resolved a critical operational failure for a fortune 500 financial institution by locating the root cause of the problem and redesigning their system to eliminate it.
·Improved efficiency and expanded departmental capabilities for a fortune 500 client by restructuring business processes.
·Improved client relationships, assured ongoing client satisfaction, marketed service and resource portfolio, and generated increased business for Synectics.
University of Chicago; Booth School of Business
- Strategic Management
- Operations Management
- Managerial & Organizational Behavior