Johnathan Trail

  • Beaverdam VA

Looking to obtain an internship in the IT field for academic credit and  work experience

Skills

Skills

Customer Sevice

Over 14 Years of delivering a high level of customer service. Experience handling irate individuals and resolving the situation appropriately.

High Analytical Skill

Ability to interpret data and formulate necessary action plans, to accomplish desired results.

Intermediate Level Knowledge of Computer Software

MS Excel, MS Access, MS Word, MS PowerPoint

Novice Level Knowledge  of Computer Programming Languages

Python, C++, HTML5, CSS 3.0, Java, JavaScript, JQuery, SQL

Education

Education
Aug 2012 - May 2015

Associate's Degree in Information Systems Technology

Germanna Community College
Aug 2012 - May 2014

Networking

Germanna Community College

Career Studies Certificate

Work History

Work History
Nov 2009 - Present

Management, Various

Hardee's
  • Handling customer complaints
  • Preparing reports and other performance analysis documentation
  • Reporting to and attending regular meetings with area manager
  • Organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness
  • Planning and working to budgets, maximizing profits and achieving sales targets set by home office
  • Hiring new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling
  • Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
  • Ensuring high standards of customer service are maintained
  • Implementing, and instilling  company policies, procedures, and ethics in the crew
Sep 2008 - Nov 2009

Stay at home Dad

Dec 2006 - Sep 2008

General Manager

Kentucky Fried Chicken
  • Handling customer complaints
  • Preparing reports and other performance analysis documentation
  • Reporting to and attending regular meetings with area manager
  • Organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness
  • Planning and working to budgets, maximizing profits and achieving sales targets set by home office, administering payrolls
  • Hiring new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling
  • Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
  • Ensuring high standards of customer service are maintained
  • Implementing, and instilling  company policies, procedures, and ethics in the crew
Aug 2000 - Dec 2006

Crew Member

Kentucky Fried Chicken
  • Use Excellent Customer Service Skills to help guests
  • Follow company procedures to maximize profit and grow sales