John Vinod S/O Balasubramaniam

No164-14Q, Block‘A’, Flat Sri Kelantan, Sentul Utara, Sentul, 51000, Kuala Lumpur | 6012-6479285 |


Friendly and enthusiastic fresher with few months of specialization in IT support. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.



Multicultural Sensitivity/Awareness

Ability to build rapport with a diverse workforce in multicultural settings.

Leadership/Management Skills

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and encourages others to meet high performance standards.


Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Computer/Technical Literacy

Computer-literate performer with extensive software proficiency covering wide variety of applications.

Analytical/Research Skills

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Communications Skills

  • Exceptional listener and communicator who effectively conveys information verbally and in writing. 

Work History

Work History

IT Operation Support

Oct 2015 - Present
AEON Credit Service (M) Berhad
  • Providing first level technical support for more than 2000 Aeon staff across Malaysia.
  • Escalate ticket to the appropriate team.
  • Involve in daily system operations and administration task.
  • Monitor system usage and performance.
  • Effectively monitor to ensure servers, network equipment and lease line connectivity is available.
  • Uses IBM As/400.
  • Perform backup and restore as per schedule.
  • Perform daily settlement for Visa, Master and Onus.

Practical Trainee (IT Support)

Feb 2014 - May 2014
Malaysian Resources Corporation Berhad (MRCB) 
  • Provide a single point of contact for MRCB staff to receive support and maintenance within the organization's desktop computing environment. 
  • This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. 
  • Configure Outlook 365
  • Create email/password for new staff 
  • Handle purchasing of new IT products/devices
  • Configure Copier/Printer
  • Formatting : Install required genuine application/software
  • Check switch connection
  • Clean infected Pc
  • Faulty replacement/warranty check  
  • Constantly update all the software to latest versions
  • Configure New Pc/Laptop
  • Provide solution on call/ TeamViewer/ RemoteDesktop Connection
  • Internet access problem

Marketing Executive (Part Time)

Mar 2013 - Jun 2013
Teledirect Telecommerce Sdn. Bhd (Astro)
  • To make outgoing calls pertaining to Astro sales products & up-selling across the entire product portfolio.
  • Help achieved the groups and individual sales target by matching customer requirements and promoting Astro's products and services.

Customer Service Professional (Part Time)

Apr 2010 - Oct 2010
Srg Asia Pacific Sdn. Bhd. (Maxis)

  • Receive incoming telephone inquiries &complaints from customer pertaining to Maxis product & services.
  • Respond promptly to customer inquiries/handle and resolve customer complaints.
  • Communicate and coordinate with internal departments.
  • Escalate critical problem to second level.
  • Follow up on customer interactions.



Apr 2011 - May 2015
Universiti Tenaga Nasional

Bachelor of Information System

High School

Jan 2005 - Dec 2009

Methodist Boy School, Sentul (MBS Sentul)

Community Service

  • Malaysian National Service Program, (2010).

    Kem PLKN Miri, Sungai Rait, Miri, Sarawak.   

  • President for Uniten Moral Charity Project, (2012).


  • 5 years 100% attendance to school (2005/2006/2007/2008/2009)